A helpline, or switchboard, is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS.[1][2] The word hotline is also sometimes used to refer to a helpline. A helpline can provide emotional support to a person in distress in its minimalistic form. It may help the individual.
Services include:
- user assistance, for example computer software support
- telephone counseling, medical hotlines, insolvency hotlines, crisis hotlines and many other types of hotlines.
See also
References
- ↑ "Definition of Helpline". Dictionary.com. Retrieved 14 December 2016.
- ↑ "What is a Helpline?". Volunteer Emotional Support Helplines#IFOTES - International Federation of Telephone Emergency Services. Retrieved 13 January 2017.
External links
Look up helpline in Wiktionary, the free dictionary.
This article is issued from Wikipedia. The text is licensed under Creative Commons - Attribution - Sharealike. Additional terms may apply for the media files.