Pos Malaysia Berhad

Formerly	Jabatan Perkhidmatan Pos Straits Settlements Post Office
Type	Publicly traded state-owned enterprise
Traded as	MYX: 4634
ISIN	MYL4634OO001
Industry	Postal services, courier
Founded	Early 1800s
Headquarters	Ibu Pejabat Pos Besar, Kuala Lumpur, Malaysia
Key people	Charles Brewer (Group Chief Executive Officer)
Revenue	RM2.19 billion (2020)[1]
Total assets	RM2.71 billion (2020)[1]
Number of employees	18,487 (2022)
Parent	DRB-HICOM
Website	www.pos.com.my

Pos Malaysia Berhad (English: Malaysian Post, MYX: 4634) is a postal delivery service in Malaysia, with history dating back to early 1800s.^[2]

Services

Pos Malaysia provides postal and related services, namely:

• Standard Mail (Flexipack Domestic, Standard Mail, Non-Standard Mail, Postcards, Mel Rakyat, Pos Ekspres, Pos Daftar, Pos Solutions).
• Courier, Express & Parcels CEP (Same Day Delivery, Next Day Delivery, Time Certain Service, Pos Parcel, Pos Ekspres, Pos Laju Prepaid Pack, On-Demand Pick-up, Prepaid Envelopes/Boxes).
• Retail (Bill payments, driving rketplace).^[3]

The company holds an exclusive concession to provide mail services through its network of over 926 branches and mini post offices across Malaysia.^[3]

About

Pos Malaysia post office in Batu Pahat, Johor

History

The history of Pos Malaysia Berhad can be traced back to the early 1800s with the establishment of postal services first in the Straits Settlements in Penang, Malacca and Singapore expanding through the rest of Malaya by the early 20th century. Letters were then conveyed through dispatch riders or special messengers. Instead of postage stamps, fees were collected when letters were handed in at the Post Office. Letters posted were given a receipt.^[4]

The system later changed when the Indian stamps overprinted with crown and Straits' stamps overprinted with dollars and cents were introduced in 1867. The first inaugural set of postage stamps was introduced in 1901.

The Federated Malay States Posts and Telegraphs Department was formally created on 1 January 1905 with the merger of the postal and telegraph services of Perak, Selangor, Negri Sembilan, and Pahang.^[5]

The Kajang town Post Office in June 2021, located near Stadium Kajang at the heart of the town.

A Malayan Postage Union was established in 1907 that instituted universal postage rates for the Federated Malay States, the Straits Settlements, and Johor. Kedah, Kelantan, and Trengganu joined in 1909 when they transferred from Thailand to British protection.^[5][6][7]

It also started as a medium for the transmission of letters, newspapers, and business documents. The postal service soon evolved into a multiple services provider. It began to venture into parcel delivery, registrations, insurance service, transaction of money (postal order & money order), and investment of funds (Post Office Saving Bank).

The postal service, then known as Jabatan Perkhidmatan Pos – Postal Services Department (PSD), also began to take over numerous services on behalf of the Government departments. It started to collect payment of electricity bills, sale of dog licences, payment of pensions, sale of television licence and others.

In 1992, Pos Malaysia Berhad was corporated^[8] from the PSD. In September 2001, Pos Malaysia Berhad was listed on the then Kuala Lumpur Stock Exchange (now known as Bursa Malaysia Berhad) through a reverse takeover of a Philio Allied Berhad assuming its listing status. Today, Pos Malaysia has many Strategic Business Units - POS Laju, POS, Data Pos, POS ArRahnu, POS Digicert, POS Solutions & POS Online.^[9]

Origins and Evolution

Pos Malaysia, the parent company of Pos Laju, has its roots in the early postal services established during the Straits Settlements era in the 1800s. The mail system back then primarily served to facilitate communications between the British colonies. After Malaysia gained independence in 1957, the mail system was nationalized, leading to the establishment of Jabatan Perkhidmatan Pos Malaysia or the Malaysian Postal Services Department.

Formation of Pos Laju

Pos Laju was officially launched in 1985 as the express courier arm of Pos Malaysia, focusing on time-sensitive delivery of documents and parcels. The formation of Pos Laju marked a significant milestone as it heralded a new era in the Malaysian postal and courier industry, with emphasis on speed, reliability, and coverage.

Expansion and Services

Over the years, Pos Laju has significantly expanded its services and network, establishing itself as Malaysia’s leading courier service provider. It offers a diverse range of services including express parcel delivery, logistics, freight forwarding, and e-commerce solutions. The extensive network of Pos Laju encompasses over 1,000 touchpoints, including branches, authorized agents, kiosks, and drop boxes, providing accessibility to customers across Malaysia.

Technological Advancements

Pos Laju^[10] has embraced technological advancements to improve its services and operational efficiency. The adoption of advanced tracking technologies enables customers to monitor their parcels in real-time, ensuring transparency and enhancing customer experience. The company also offers various online services, including e-payment options, online tracking, and customer support, catering to the evolving needs of the modern consumer.

Awards and recognition

Pos Laju has received numerous awards and accolades in recognition of its commitment to excellence in courier delivery services. It has been acknowledged for its innovation, service quality, and contributions to the courier and logistics industry in Malaysia.

Commitment to Sustainability

Pos Laju is committed to sustainability and corporate responsibility, implementing eco-friendly practices and contributing to community development initiatives. The company actively participates in environmental conservation efforts, waste management programs, and community engagement activities, reinforcing its dedication to social and environmental stewardship.

See also

• Postage stamps and postal history of Malaysia
• Singapore Philatelic Museum
• List of Malaysian stamps
• Revenue stamps of Malaysia

References