Argo Tea
TypePrivate
IndustryRestaurants
Retail Tea and Coffee
Wholesale Tea
FoundedJune 2003 (2003-06) at
958 West Armitage Ave.
Chicago, IL 60614
FounderArsen Avakian
Daniel Lindwasser
Simon Simonian
Headquarters16 West Randolph St.
Chicago, IL 60601
Key people
Arsen Avakian, CEO
ProductsSignature tea drinks
Loose tea leaves
Bottled beverages
Coffee
Teaware
Number of employees
250
Websiteargotea.com

Argo Tea began as a chain of tea cafes that was founded in the Lincoln Park community area in Chicago, Illinois, in June 2003. It was headquartered in Chicago's Loop community area. It had more than a dozen locations in the Chicago metropolitan area before expanding in 2010 to New York City, where it opened four locations that year and then expanded to St. Louis and Boston.[1] As of October 2011 the chain had 26 locations and distribution in over 3,000 grocery stores.[2] In its first decade, it has grown simultaneously with the tea market. Its expansion into grocery stores occurred in 2010 and 2011. Arsen Avakian is the current chief executive officer.[1] By spring 2013, it had opened in Beirut with plans to add locations in five Middle East cities by year end.

Argo Tea primarily sells a variety of hot and cold tea-based signature drinks. In addition, it offers about three dozen international varieties of loose-leaf tea (tea brewed from loose tea leaves, as opposed to tea leaves in bagged tea), coffee, baked goods, small entrées, and teaware.[3] The tea menu included a variety of black, green, white teas, and natural herbal teas, served hot or iced. Argo Tea has formed a special relationship with Whole Foods Market to distribute Argo products.[4] According to the description in Bloomberg Businessweek, Argo's specialty foods include pastries, sandwiches, salads, and quiches. Argo markets from a lifestyle perspective with awareness of modern design and sustainable environment. It also sells audio CDs.[5]

In 2020, Argo Tea began selling bottled tea in Walgreens and other stores, “shifting its focus to a ready-to-drink premium tea line derived from one of its most popular café beverages.” [from cafés], and it was acquired by Golden Fleece. “Golden Fleece Beverages, Inc. took ownership of the Argo Tea brand, and has continued to operate the business as Argo Tea.”[6][7] Loose tea is sold online.[7]

History

Following the famous dictum about New York real estate, Avakian takes the locations of his stores very seriously. He says he spends weeks lurking on street corners to scope out his perfect blend of attributes: high daytime foot traffic, a demographic he describes as trend-setting women in their 20s to 40s, and concentrations of neighborhood residents (as opposed to tourists). His scouting methods include chatting with falafel vendors, bar owners and even homeless men and women to get granular detail on the blocks he considers.

—The Wall Street Journal[8]

Argo set out to be the Starbucks of tea.[9][10] Argo Tea was launched in 2003 by three partners: Arsen Avakian, Simon Simonian, and Daniel Lindwasser.[11] Avakian and Simonian are boyhood friends from Armenia.[12] They grew up in Yerevan and emigrated in the 1990s to the United States, where Simonian, a computer scientist, and Avakian, a startup company specialist, teamed up following the dot-com bubble.[13] Avakian first came to the United States as a Fulbright scholar.[14] Lindwasser is a Frenchman who moved to the U.S. in 1997.[15] He is a former management consultant.[9] Avakian's father, Yuri, holds multiple wind and solar technology patents.[2]

The original Argo Tea location operated until April 30, 2013.

The original 900-square-foot (84 m2)[2] cafe for Argo Tea, which had 24 indoor seats and 20 patio seats in its 2003 configuration, is located at 958 West Armitage Avenue on the corner of Sheffield Avenue in Chicago.[9][16] The venture, which opened in June 2003,[10] was the first tea cafe in Lincoln Park.[17] It was across the street from a Starbucks.[18] Argo borrowed its name from the story of Jason and the Argonauts in Greek mythology.[19] The original store was financed by its founders, who were all experienced management consultants, without outside investors.[9] They used their own credit cards as lines of credit.[2] Chicago architect Mark A. Cuellar was hired to design Argo's early cafe interiors.[13]

Employees passing out drink samples at the current headquarters

At first, the company experimented with expansion by distributing boxed dry tea at Whole Foods, but quickly restrategized.[2] Barely six months after opening, Argo was planning expansion in Chicago and beyond.[9] Late in 2004, Argo signed a lease to make its first expansion beyond its original location (at Loyola University in the Near North Side community area on Rush Street).[20] By the beginning of 2006, there was a third location (in the Loop community area on Randolph Street near State) with a fourth on the way.[21] In March 2006,[22] Argo expanded to the South Side of Chicago at the University of Chicago Medical Center, which is located in the Hyde Park community area, with a location that is described as a teaosk, a themed kiosk.[19] By 2007, the company decided to pursue consistency across its locations and began a centralized concentrate brewing process.[2] After five years, the franchise had 10 locations ranging from 1,000 to 2,000 square feet (93 to 186 m2), all in Chicago.[12] In Chicago, several of the early cafes, including the 11th inside Merchandise Mart and the 13th at O'Hare International Airport, have been located in close proximity to a Starbucks storefronts with the thought that Starbucks is expanding demand for tea.[23][24] By February 2009, the company was still a Chicago metropolitan area business with all 13 of its locations.[25] In July 2011, Argo became the first outside retail tenant of the Tribune Tower in six years when it leased space.[26]

Argo Tea Expansion
1st cafe outside of Chicago: Evanston, IL
1st cafe outside of Chicago metropolitan area: New York City, Flatiron Building

Argo opened its flagship New York City location in January 2010 by signing a 10-year lease in the Flatiron Building.[27] It promptly followed with a Chelsea neighborhood storefront and then a Columbus Circle store in the spring.[28][29] It opened a total of four cafes in New York City in 2010, taking advantage of the late-2000s recession, which allowed the company to procure prime retail locations such as Union Square, Columbus Circle and the Flatiron District at reasonable rates. The business replaced a Dean & Deluca in the Union Square neighborhood.[8] Among the investors in the New York City expansion were Sam Zell, Glen Tullman and Oxford Capital.[30] In May 2011, the company added its fifth tea room in New York City.[5][31]

By 2010, the company eschewed its aspiration to be the Starbucks of tea, "Starbucks is more like Windows PC—it's old, less healthy and designed for everyone—and we want to be more like Mac: young, healthy, cool and a more unique, innovative brand." Avakian said the company hopes to build the Apple of tea.[30] At the time, it was opening its 18th store (14 in Chicago and 4 in New York) and had $10 million in annual sales, making it the largest chain focused on tea, according to Technomic Inc.[30]

In 2011, the San Francisco Chronicle credited Argo as being the company that caused the 21st century tea shop revolution,[1] while Time ran a story claiming that Argo has gotten America to drink tea.[2] As of 2011, the United States market had grown to over 3,000 tearooms, according to the Tea Association of the USA. According to Beverage Digest, between 2006 and 2009, coffee consumption declined 2.3 percent in the United States, while tea consumption rose 4.5 percent.[1] The growth of teas has caused Starbucks to drop the word coffee from its name and build the Tazo brand.[1] Starbucks had a total 2010 revenue of $9 billion, while the entire tea industry was $7.7 billion, including $443 million by the top 6 U.S. tea chains.[2] By early October 2011, Argo claimed 26 locations in four cities (Chicago, New York, Boston and St. Louis) and distribution in 3,000 grocery stores around the country including Whole Foods, Safeway and Dominick's.[2]

When the lease came up for renewal at the original location on April 30, 2013, the company did not extend the deal, but the company would open a “greenhouse” location, with mainly glass walls, near Rush Street the following month.[32][33] By March 2013, bottle drinks, which they had begun in 2010 were 20% of the company's business.[33] By that time Argo Tea had opened a business location in Beirut and had planned to follow that with one in Doha in April 2013. It also intended to open 2013 Middle East locations in Abu Dhabi, Dubai, Kuwait and Riyadh.[34][35] By September 2013, Doha was opened and that month a second Beirut location opened.[36]

In 2020, Argo Tea changed its focus from cafés to sale of bottled tea drinks, and it was acquired by Golden Fleece Beverages. It made an agreement with Walgreens to vend the bottled teas. The company still uses the Argo Tea name.[7] Argo tea is the tenth largest seller of tea in the US.[37]

Products

Brewing room at State and Randolph, July 2, 2006

Tea is the second most consumed beverage in the world, after water.[12] Argo was founded in response to a realization that Americans had so few tea offerings that they generally were unfamiliar with anything but bagged teas.[1] At the time, most tea retailers either supplied bulk tea for home brewing or traditional sit-down service, but Argo focused on premium specialty drinks in paper cups.[2] Meanwhile, a minority of Asian immigrants from countries such as India, Vietnam and China where tea is the national beverage were spreading some of their traditions.[9] Argo endeavored to emphasize the healthy aspects of tea as an alternative to coffee.[16] When it was founded, Argo was part of a field of blossoming tea cafe franchises meeting a burgeoning demand.[9] By 2002, there were 1,100 tearooms with sit-down service.[9] In 2003, retail sales of tea totaled $5.1 billion, and in 2005, as the specialty tea market was growing 20 percent per year, the total retail tea market was expected to surpass $10 billion by 2010.[38]

Argo began with 35 teas from around the world, including black tea, green tea and chamomile tisane as well as exotic teas.[16] From the outset, it included a mix of traditional Asian teas as well as teas from exotic locations.[16] One of the companies staple drinks came from a vacation to Ipanema beach in Rio de Janeiro in which Avakian paid a juice bar operator to close shop to allow him to experiment with flavor combinations during business hours.[2] Several of Argo's teas are seasonal.[3][12] One of its signature drinks is the teappuccino, a black tea mixed with steamed milk and froth,[16] which the company has trademarked.[1] The menu leverages the new wave of specialty teas that may be served sweetened or spiced and that are blended with milk, sparkling water or fruit juices.[9] In the early years, its favorite offerings were Bubble tea, Pomegranate tea, Matte Latte or Chai tea and milk and Tea sangria.[39]

In its first years, the company sold illy brand coffee.[40] While the company imports its teas from sources around the world, it now brews its teas at a centralized location in downtown Chicago.[12] Argo started out selling loose tea in 1- and 4-ounce bags or in bulk.[16] Among Argo's Americanized drink varieties is a version of the national drink of both Argentina and Uruguay, the mate, which Argo serves as a Mate late.[41] By 2010, the company ventured into the grocery store market (Whole Foods and Treasure Island) with bottled specialty teas in Chicago and had plans for its own bottling facility.[30] By the time the company opened its New York locations, it offered fair trade certified coffee.[42] In 2011, the company expanded its distribution to grocery stores around the country.[2]

According to the company's press release for the opening of its 20th location in 2011, the menu included "all natural tea-based signature drinks, over 30 varieties of loose leaf teas, fair-trade organic coffee, fresh-baked pastries, specialty foods, and a selection of teaware and accessories. The signature drink menu features healthy and unique options such Maté Laté with earthy maté, almond and milk, Green Tea Ginger Twist with Japanese green tea and ginger root, MojiTea with cool mint tea and lime juice as well as many others. The food menu features a wide assortment of freshly baked gourmet pastries, French quiches, and a SpecialTea Foods made with tea-infused ingredients such Teanie Panini, Tea Bites and wholesome Teapot Grains. Argo Tea’s ready-to-drink bottled beverages can also be found outside the cafés, in the finest grocery retailers across the country."[31] Bloomberg Businessweek summarized Argo Tea's business as follows: "Chicago-based Argo Tea strives to redefine the message of tea as a healthy beverage and lifestyle choice, to create unique, all-natural tea-based beverages and to provide customer experiences that reflect modern designs and a sustainable environment."[5] The tea ware and accessories include tea pots, high-tech tea infusers, and wide variety of tea cups.[43]

Social efforts

Argo's 10th anniversary tree planting at Conners Park with Chicago Mayor Rahm Emanuel and Arsen Avakian

Although there are both proponents and opponents of the health effects of tea, Argo tea is a proponent of the health benefits of tea and advocates for its use in research. Argo Tea has donated a large amount of white teas, which have high concentrations of antioxidants, to the University of Chicago Hospitals. This contribution prompted the University of Chicago to invite Argo to open the kiosk inside the hospital lobby.[19] The company also holds tea seminars in conjunction with Northwestern University and the University of Chicago to build awareness of the possible health benefits and research possibilities for tea.[44]

Argo Tea advocates for sustainability, demonstrates concern and awareness of environmental issues in their business plan and uses charitable donations to promote research as noted above. The company has an environmentally friendly business plan that includes encouraging use of reusable service-ware such as ceramic mugs and plates and washable silverware by its dine-in customers. Argo also markets reusable tea tumblers, which enable its customers to obtain discounted pricing on its drinks.[12] The company considers sustainability and environmental consciousness in all phases of its business including supplier, operations, store design and product decisions.[44]

Corporate information

Although the company was founded in Lincoln Park, the official business address is at the third location in the Loop (16 West Randolph Street Chicago, IL 60601).[5] The company has mostly part-time employees, but offers medical benefits to employees who work 20 hours per week. As of September 2008 the workforce was about 200 people.[13]

Despite its wide-ranging menu, as of 2011, 80 percent of Argo's $15 million annual sales came from tea beverages.[1]

In August 2011, Chicago Alderman Brendan Reilly ceded control of Connors Park in the Gold Coast to Argo Tea for development of a 1,200-square-foot (110 m2) store. The area had been neglected by the Chicago Park District and become run down. In exchange for a 15-year lease, Argo assumes responsibility for maintaining the park.[45] The business opened its location in the park within a greenhouse in late May 2013.[33]

References

  1. 1 2 3 4 5 6 7 8 Patton, Leslie (January 29, 2011). "Tearoom trend is hot and gaining steam across U.S." San Francisco Chronicle. Archived from the original on February 22, 2011. Retrieved September 29, 2011.
  2. 1 2 3 4 5 6 7 8 9 10 11 12 Hamilton, Anita (October 6, 2011). "Teapuccino Anyone? How Argo Got Americans to Drink Tea". Time. Archived from the original on October 6, 2011. Retrieved October 19, 2011.
  3. 1 2 Ortiz, Ruby (February 10, 2004). "Chicago Beat: Tea time". Chicago Flame. Retrieved December 13, 2006.
  4. ↑ Simone, Patricia (July 1, 2006). "You Can Do It!". Entrepreneur. Archived from the original on May 27, 2012. Retrieved December 13, 2006.
  5. 1 2 3 4 "Argo Tea, Inc". Bloomberg Businessweek. Archived from the original on January 14, 2013. Retrieved September 30, 2011.
  6. ↑ "Growing Tea Buds". Argo Tea. Retrieved September 17, 2021.
  7. 1 2 3 Johnston, Lisa (November 6, 2020). "Loud and Clear: Driving Excitement and Visibility During Argo Tea's Relaunch". Consumer Goods. Retrieved September 17, 2021.
  8. 1 2 Banjo, Shelly (July 30, 2010). "A Tea Chain Plots Its Course in a Coffee City". The Wall Street Journal. Retrieved September 30, 2011.
  9. 1 2 3 4 5 6 7 8 9 Chandler, Susan (January 5, 2004). "Battle brews as tea entrepreneurs seek a taste of coffee's success". Chicago Tribune. Retrieved September 29, 2011.
  10. 1 2 Bierma, Nathan (May 30, 2004). "Two For Tea: A Pair Of Cafes Are Trying To Get Chicagoans To Kick The Coffee Habit". Chicago Tribune. Retrieved September 29, 2011.
  11. ↑ Miller Bouchet, Ceil (May 2007). "Liquid Gold". Chicago Magazine. Archived from the original on November 23, 2007. Retrieved November 23, 2007.
  12. 1 2 3 4 5 6 "Argo Tea". QSR Magazine. Archived from the original on April 1, 2012. Retrieved September 29, 2011.
  13. 1 2 3 Schneider, Keith (September 26, 2007). "Sidestepping Starbucks With Cafes That Sell Tea". The New York Times. Retrieved September 29, 2011.
  14. ↑ Bertagnoli, Lisa (November 1, 2010). "40 under 40; Arsen Avakian". Crain's Chicago Business. Retrieved September 30, 2011.
  15. ↑ McArthur, Kate (July 18, 2005). "Chains see Starbucks-like profit in tea leaves". Advertising Age. Retrieved October 14, 2011.
  16. 1 2 3 4 5 6 Frank, Jennifer (August 27, 2003). "It's always teatime at Lincoln Park shop and cafe". Chicago Tribune. Retrieved September 29, 2011.
  17. ↑ Fiedelholtz, Sara (January 23, 2004). "Tea cafe brews up change of pace". Chicago Sun-Times. Section 2, page 57. Archived from the original on March 21, 2008.
  18. ↑ Pickett, Debra (November 12, 2004). "It's banks vs. boutiques, and the money is winning". Chicago Sun-Times. News Section, page 2.
  19. 1 2 3 Vinogradsky, Dasha (April 28, 2006). "Argo Tea arrives at UCH". The Chicago Maroon. Retrieved September 29, 2011.
  20. ↑ Corfman, Thomas A. (October 13, 2004). "Hines to place bet on Westwood of Lisle". Chicago Tribune. Retrieved September 29, 2011.
  21. ↑ Dolinsky, Steve (January 6, 2006). "More tea steeping in Chicago". WLS-TV. Archived from the original on August 4, 2011. Retrieved September 29, 2011.
  22. ↑ "Tea time". University of Chicago Magazine. March 29, 2006. Retrieved September 29, 2011.
  23. ↑ Jackson, Cheryl V. (September 1, 2008). "Here's looking at brew - Setting up shop near Starbucks locations suits Argo to a tea". Chicago Sun-Times. Financial section, page 37.
  24. ↑ Jackson, Cheryl V. (January 2, 2009). "Will Starbucks fit you to a tea? fights to revive sales - Coffee giant is closing hundreds of stores, putting more tea on its menu". Chicago Sun-Times. Financial section, page 29.
  25. ↑ Deardorff, Julie (February 15, 2009). "9 things you should unlearn about tea". Chicago Tribune. Retrieved September 30, 2011.
  26. ↑ Channick, Robert (July 26, 2011). "Argo Tea to open ground-floor cafe in Tribune Tower". Chicago Tribune. Retrieved September 30, 2011.
  27. ↑ Geminder, Emily (January 5, 2010). "Tea Partiers in New York? Oui! Argo Picks Flatiron for City Flagship". The New York Observer. Archived from the original on March 4, 2010. Retrieved September 30, 2011.
  28. ↑ Martineau, Chantal (February 19, 2010). "Open & Closed: Say Hello to Tre Otte; Goodbye to Olana". Village Voice. Archived from the original on January 15, 2013. Retrieved September 30, 2011.
  29. ↑ "Argo Tea and GROM Head To Columbus Circle". Zagats. April 26, 2010. Retrieved September 30, 2011.
  30. 1 2 3 4 Sterrett, David (August 2, 2010). "Argo Tea brews up big NY plans: Backed by big-name Chicago money, Arsen Avakian is flooding Manhattan with tea". Crain's New York Business. Crain Communications. Retrieved September 30, 2011.
  31. 1 2 "Argo Tea Opens Fifth Manhattan Location". PRWeb. May 23, 2011. Retrieved September 30, 2011.
  32. ↑ Hatch, Jered (May 17, 2013). "The Argo Tea Gold Coast Greenhouse Slated to Open Wednesday". Racked.com. Retrieved May 24, 2013.
  33. 1 2 3 Biasco, Paul (April 30, 2013). "Argo Tea Closes Original Location". DNAInfo.com. Archived from the original on May 3, 2013. Retrieved May 24, 2013.
  34. ↑ "Finally - a place in Qatar for non coffee drinkers to congregate!". Doha News. November 28, 2012. Archived from the original on May 30, 2013. Retrieved May 25, 2012.
  35. ↑ "Argo Tea- Opening Soon". LandmarkDoha.com. March 24, 2013. Archived from the original on June 3, 2013. Retrieved May 25, 2012.
  36. ↑ Divecha, Devina (September 26, 2013). "Chicago's Argo Tea opens second cafe in Abu Dhabi". Hotelier Middle East. ITP Business Publishing Ltd. Retrieved September 27, 2013.
  37. ↑ Goddiess, Samantha (May 25, 2021). "10 LARGEST TEA BRANDS IN THE UNITED STATES". Zippia. Retrieved September 17, 2021.
  38. ↑ Thomas, Mike (June 7, 2005). "It's about (tea) team // Chicago's catching on to the trend -- now it's time to become tea savvy". Chicago Sun-Times. p. 46.
  39. ↑ "Hot Tea Spots". 190 North. September 18, 2005. Archived from the original on November 1, 2006. Retrieved October 20, 2011.
  40. ↑ Jeffers, Glenn (November 15, 2007). "A package for couples spicing up their dinner plans". Chicago Tribune. Retrieved September 30, 2011.
  41. ↑ Taylor, Susan (January 3, 2008). "A few hot sips help take edge off winter". Chicago Tribune. Retrieved September 30, 2011.
  42. ↑ "Week of February 18–24". Time Out. February 18, 2010. Archived from the original on February 19, 2011. Retrieved September 8, 2019.
  43. ↑ Gutierrez, Abe (February 17, 2011). "Best Of University Place: Argo Tea". NYU Local. Retrieved September 30, 2011.
  44. 1 2 Guy, Sandra (April 18, 2007). "Keeping it green - Being friend to the environment is good business, too". Chicago Sun-Times. p. S6.
  45. ↑ Boyer, Mark (August 8, 2011). "Alderman Reilly To Hand Connors Park Over To Argo Tea". Curbed Chicago. Retrieved September 30, 2011.
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