ChatBot is software for creating chatbots.

History

ChatBot (BotEngine) has its origins in a research project created by the company LiveChat Software, which won with this project at hackathon in 2016.[1][2][3] In August 2017, LiveChat launched a beta version of the BotEngine chatbots build platform.[4][5][6]

In September 2017, LiveChat integrated with BotEngine.[7][8] ChatBot in its current form was launched on February 21, 2018. In March 2018, BotEngine was released from beta version.[9] Later that year the product has been rebranded to ChatBot, following the purchase of the chatbot.com domain.[10][11][12] In October 2019, ChatBot added a feature to collect customized data about visitors who interacted with bots on websites or Facebook.[13] In May 2020, ChatBot in partnership with Infermedica launched COVID-19 Risk Assessment ChatBot.[14]

In March 2021, ChatBot launched a new version of Visual Builder.[15]

Overview

ChatBot is a platform for building automatic chatbots using artificial intelligence.[16][17]

ChatBot constructs bots using integration with a range of tools including Facebook Messenger, LiveChat, Skype, KiK, Slack, Twitter and YouTube.[18][19][20]

In 2020, the number of ChatBot clients reached 1,000, including[21] UEFA, Unilever, HTC, Kayak, Danone, Moody's, GM.[22][23] ChatBot supports multiple non-profit organizations,[24] including: European Mentoring and Coaching Council,[25] Musculoskeletal Australia,[26] Operation Kindness[27] and Tinnitus UK.[28] It is mainly used for connecting and engaging with communities, and fundraising.[29]

See also

References

  1. ↑ "LiveChat Launches Incubator Program to Support Business Communication". www.yahoo.com. Retrieved 2022-06-30.
  2. ↑ "LiveChat Launches Incubator Program to Support Business Communication". AP NEWS. 2022-05-11. Retrieved 2022-06-30.
  3. ↑ "Incubator success story: ChatBot's path to 2600+ customers". incubator.text.com. Retrieved 2023-09-01.
  4. ↑ Zabrzenski, Dariusz (2017-09-25). "Why small and mid-sized companies have to boost their customer service with chatbots?". Medium. Retrieved 2022-06-30.
  5. ↑ "LiveChat aiming at true AI with BotEngine launch". Marketing Dive. Retrieved 2022-06-30.
  6. ↑ Mitchell (CMO), Vanessa. "CMO's top 8 martech stories for the week - 6 December 2018". www.cmo.com.au. Retrieved 2022-06-30.
  7. ↑ "LiveChat Integrates with BotEngine". www.smartcustomerservice.com. 2017-09-29. Retrieved 2022-06-30.
  8. ↑ "LiveChat Launches New Chatbot Capabilities". www.smartcustomerservice.com. 2018-11-27. Retrieved 2022-06-30.
  9. ↑ "LiveChat Brings BotEngine Out of Beta". www.smartcustomerservice.com. 2018-03-14. Retrieved 2022-06-30.
  10. ↑ Polska, Grupa Wirtualna. "Komunikat spółki - LVC Informacja o zakupie domeny chatbot.com". www.money.pl (in Polish). Retrieved 2023-09-01.
  11. ↑ Iles, James (2023-05-12). "7 Domain Name Upgrades Revealed in June 2022". Media Options. Retrieved 2023-09-01.
  12. ↑ Silver, Elliot (2020-03-27). "LiveChat CMO Comments on LiveChat.com Acquisition". DomainInvesting.com. Retrieved 2023-09-01.
  13. ↑ "LiveChat Launches Academy to Help Users Master Chatbots". www.destinationcrm.com. Retrieved 2022-06-30.
  14. ↑ Carpenter, Julia (2021-04-07). "Meet the Chatbots That Might Manage Your Money One Day". Wall Street Journal. ISSN 0099-9660. Retrieved 2022-06-30.
  15. ↑ "Chatbot.com Updates Visual Builder". Speech Technology Magazine. 2021-03-18. Retrieved 2022-06-30.
  16. ↑ Biedrzycki, Paweł (2017-08-11). "LiveChat pracuje nad nowym produktem: BotEngine to czatbot, wykorzystujący sztuczną inteligencję". StrefaInwestorow.pl (in Polish). Retrieved 2022-06-30.
  17. ↑ "10 Best Chatbot Providers of 2023 [Just Released]". www.consumersadvocate.org. Retrieved 2023-08-30.
  18. ↑ "Best Ways to Implement Live Chat for WordPress - Qode Interactive". 2020-10-12. Retrieved 2022-06-30.
  19. ↑ Testbanking, Dylan. "Chatbots for Customer Service - 4 Current Applications". Emerj Artificial Intelligence Research. Retrieved 2022-06-30.
  20. ↑ "Top 26 ChatBot Builders for 2019". CMSWire.com. Retrieved 2022-06-30.
  21. ↑ "Number of the ChatBot customers". LiveChat Investor Relations. Retrieved 2022-06-30.
  22. ↑ "LiveChat Launches Incubator Program to Support Business Communication". finance.yahoo.com. Retrieved 2022-06-30.
  23. ↑ "LiveChat Software - Company presentation for the Inderes community". Inderes: Osakeanalyysit, mallisalkku, osakevertailu & aamukatsaus (in Finnish). Retrieved 2022-06-30.
  24. ↑ Hooper, Amy (2023-04-25). "Chatbots for Nonprofits". blog.techsoup.org. Retrieved 2023-08-30.
  25. ↑ "EMCC Global". www.emccglobal.org. Retrieved 2023-08-30.
  26. ↑ "Musculoskeletal Australia (MSK)". Retrieved 2023-08-30.
  27. ↑ "Operation Kindness | North Texas No-Kill Animal Shelter". Operation Kindness. Retrieved 2023-08-30.
  28. ↑ "Home". Tinnitus UK. Retrieved 2023-08-30.
  29. ↑ Rudolph, Shari (2023-06-14). "How Nonprofits Can Use AI to Increase Fundraising and Engagement". Good360. Retrieved 2023-08-30.
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