Daniel Hesse
Born1953 (age 70–71)
NationalityAmerican
EducationUniversity of Notre Dame (B.A.)
Cornell University (M.B.A.)
MIT Sloan School of Management (M.S.)
PredecessorGary D. Forsee
SuccessorMarcelo Claure
Board member ofPNC Financial Services
Boys and Girls Clubs of America
Akamai Technologies
The JUST Capital Foundation

Daniel R. Hesse (born c. 1953) is the former chief executive officer of Sprint Corporation.[1] Hesse's tenure at Sprint focused on improved customer service,[2] and he served as the spokesperson in Sprint's "Simply Everything" commercials.

In January 2016, Hesse joined the board of directors for PNC Financial Services[3] where he chairs the Technology Subcommittee. He was elected to the board of directors for Akamai Technologies in August 2016 and named as Chairman in June 2021.[4][5]

On October 20, 2022, Hesse was inducted into the Wireless Hall of Fame for his contributions to the wireless industry and efforts in sustainability and corporate responsibility.[6]

Early life and education

Hesse's father was a career army officer. As a result, Hesse attended 8 different schools between first grade in Italy and graduating from Stuttgart American High School in Germany. He received a bachelor's degree from the University of Notre Dame in government and international studies in 1975,[7] an MBA from the Johnson Graduate School of Management at Cornell University in 1977, and Master's of Science from the MIT Sloan School of Management as a Sloan Fellow in 1989.

Career

AT&T

Hesse spent 23 years at AT&T where he started out as an intern.

From 1991 to 1995, he was president and CEO of AT&T Network Systems International based in the Netherlands.[8]

He launched the online division's AT&T Worldnet service in February 1996, which introduced unlimited internet dial up for $20/month for subscribers to AT&T's long-distance services.[9]

In May 1997, he became chief executive officer of AT&T Wireless.[9] In 1998, Hesse oversaw the launch of AT&T's Digital One Rate.[10] During this time, Hesse was named 1998's Wireless Industry Person of the Year RCR Magazine.[11]

Terabeam Corporation

From March 2000 to June 2004, Hesse served as CEO and chairman of Terabeam Corporation.[12]

Embarq Corporation

In June 2005, Hesse joined Sprint and oversaw the spinoff of its landline division into a separate public company– Embarq Corporation.[13] Hesse served as the President and CEO of Embarq from May 2006 until December 2007.[14]

Sprint

Hesse was named CEO of Sprint Nextel on December 17, 2007.[15][16][17]

During his tenure, Hesse appeared in ten television commercials for the company. The black and white ads, created by Goodby, Silverstein & Partners, were filmed in New York City.[18]

Hesse joined Sprint as the company was losing customers following the merger with Nextel.[19] His strategy to stem further losses included improved customer service,[20] an increased emphasis on prepaid cell phones, a deal with Apple to sell iPhones, and a 4G presence investment/ownership stake in WiMAX-provider Clearwire. He also added retail stores across the nation in an attempt for increased in-person customer service.

During Hesse's tenure, Sprint went from last place to first in the wireless industry in customer satisfaction according to JD Power and the American Customer Satisfaction Index (ACSI).[21] During this period, Sprint was recognized 20 times for excellence in customer service by JD Power. In 2014, the ACSI recognized Sprint as the most improved US company in customer satisfaction over the previous six years among all 43 industries studied.[21] During his last two full calendar years as CEO, Sprint's total shareholder return ranked #1 among all S&P 500 companies.[22]

Corporate Responsibility Magazine recognized Hesse with the Corporate Responsibility Lifetime Achievement Award in 2013. Hesse was also named a Top Rated CEO on Glassdoor[23] and one of five "Best Turnaround CEOs of All Time" by Fierce Wireless."[24] The American India Foundation honored Hesse for Excellence in Corporate Leadership and Philanthropy in 2014.[25]

Hesse led the acquisition of 80 percent of Sprint by Softbank in July 2013 and remained for a year to complete the transition. On August 6, 2014 Sprint announced that Hesse would be succeeded by Marcelo Claure, founder of Brightstar Corporation.[26]

Hesse currently serves on the boards of directors for the following organizations:

References

  1. ↑ "Sprint Press Releases". sprint.com. Retrieved 2014-08-06.
  2. ↑ "Sprint Reports Results for First Fiscal Quarter of 2014 | Sprint Newsroom". Retrieved 2018-05-25.
  3. 1 2 "Ex-Sprint CEO Dan Hesse joins PNC board". kansascity. Retrieved 2018-05-25.
  4. ↑ "Former Sprint CEO Dan Hesse Joins Adknowledge Board of Directors". Retrieved 2018-05-25.
  5. 1 2 Sorice, Gina; Barth, Tom (18 March 2021). "Akamai Announces Board Of Directors Changes". Akamai Technologies (Press release). Cambridge, Massachusetts. Archived from the original on 2021-03-18. Retrieved 2023-09-01.
  6. ↑ "Four Innovators Inducted into the Wireless Hall of Fame". wirelesshistoryfoundation.org. Retrieved 2022-10-25.
  7. ↑ Dame, ENR/PAZ | University Communications | University of Notre. "Notable Alumni | About ND | University of Notre Dame". University of Notre Dame. Retrieved 2018-05-25.
  8. ↑ "Building a Sustainable Brand". Leaders Mag.
  9. 1 2 Cauley, Leslie (2008-02-25). "CEO Profile: Sprint's new CEO showed grit from the start". Usatoday.Com. Retrieved 2011-01-08.
  10. ↑ "Hesse Hits Home Run with One-Rate Plan". RCR Wireless News. 1998-12-21. Retrieved 2018-05-25.
  11. ↑ Gregson, Reily (30 November 1999). "RCR Wireless News' Persons of the Year". RCR Wireless News.
  12. ↑ "Dan Hesse, Ceo, Sprint Nextel". Spoke. 2007-12-18. Retrieved 2011-01-08.
  13. ↑ "Dan Hesse - Embarq Corporation - VideoLectures.NET". videolectures.net. Retrieved 2018-05-25.
  14. ↑ "Embarq CEO Hesse resigns, Gerke named interim chief". Reuters. 2007-12-18. Retrieved 2020-05-27.
  15. ↑ Daniel R. Hesse. "Daniel Hesse: Executive Profile & Biography – BusinessWeek". Investing.businessweek.com. Archived from the original on October 7, 2010. Retrieved 2011-01-08.
  16. ↑ Hamblen, Matt (2007-12-18). "Industry veteran Dan Hesse named new Sprint CEO". Computerworld. Retrieved 2020-01-29.
  17. ↑ "Sprint names Embarq chief as new CEO". Reuters. 2007-12-18. Retrieved 2020-01-29.
  18. ↑ States, Goodby Silverstein & Partners United. "Sprint - "Central Park - Hesse"". www.adforum.com. Retrieved 2018-05-25.
  19. ↑ Reardon, Marguerite (May 12, 2008). "Sprint Nextel continues to bleed customers". Cnet. Archived from the original on 2015-07-31.
  20. ↑ "The Business Impact Of An Outside-In Perspective At Sprint". Forrester. 2012-05-29. Retrieved 2018-05-25.
  21. 1 2 "Sprint Is First Among Major Wireless Carriers for Customer Satisfaction | Sprint Newsroom". Retrieved 2018-05-25.
  22. ↑ Moritz, Scott (September 24, 2012). "Sprint's Stock Outperforms Apple as CEO Sees 2014 Profit". Bloomberg News. Archived from the original on 2015-11-06.
  23. ↑ "Dan Hesse is a Top Rated CEO on Glassdoor". T-Mobile Newsroom. March 26, 2014. Archived from the original on 2021-02-14.
  24. ↑ Goldstein, Phil (Oct 19, 2011). "Best turnaround CEOs of all time". Archived from the original on 2016-08-27.
  25. ↑ American India Foundation (May 2014). "Annual Spring Awards Gala, New York". Archived from the original on 2020-09-19.
  26. ↑ Doug Duvall (2014-08-06). "Sprint Names Marcelo Claure as New President and CEO". newsroom.sprint.com. Archived from the original on 2014-08-10. Retrieved 2014-08-06.
  27. ↑ "BGCA - Board of Governors". www.bgca.org. Retrieved 2018-05-25.
  28. ↑ "Board — JUST Capital". JUST Capital. Retrieved 2018-05-25.
  29. ↑ Young, Jeff; Barth, Tom (15 August 2016). "Akamai Elects Daniel R. Hesse to its Board of Directors". Cision Distribution (Press release). Cambridge, Massachusetts: Akamai Technologies. Retrieved 2023-09-01 – via PR Newswire.
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