eGain Corporation
FormerlyeGain Communications Corporation
TypePublic
Nasdaq: EGAN
Russell 2000 Component
Founded1997
FounderAshutosh Roy[1]
Gunjan Sinha[2]
Headquarters
Sunnyvale, California
,
United States
Number of locations
12 Worldwide
Area served
International
RevenueIncrease $76 million (2019)[3]
Websitewww.egain.com

eGain Corporation (formerly known as eGain Communications Corporation) is a cloud-based software company with its headquarters at Sunnyvale, California. eGain provides applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers.[4] The company is listed on NASDAQ.[5]

History

eGain Corporation was founded as eGain Communications Corporation by Ashutosh Roy and Gunjan Sinha in late 1997.[6][7] At the time, they both were part of WhoWhere?, an Internet search company they founded which was purchased by Lycos in 1998.[8] Prior to the purchase by Lycos, Roy served as the company's CEO and chairman and Sinha served as its president.[7]

eGain filed for its initial public offering with the Securities and Exchange Commission in July 1999.[9] At the time of filing, it employed 114 people with plans to trade on the NASDAQ.[9] The company's stock began trading on the NASDAQ in September of that same year, going from $12 to $23 per share within its first few days of trading.[10] eGain filed for a secondary offering of common stock in February 2013.[11]

eGain bought Inference Corporation, Novato, California in March, 2000.[12][13]

The company changed its name from eGain Communications Corporation to eGain Corporation in November 2012.[14] eGain acquired Exony Limited, a multichannel analytics and contact center management company, in August 2014.[15]

Products and services

The eGain software suite comprises three groups of apps: Conversation Hub, Knowledge Hub, Analytics Hub. The Conversation Hub includes interaction channels for connecting with customers—live chat, cobrowse, email, secure email, social, and popular messaging apps. The Knowledge Hub consists of knowledge management software that is used on self-help websites by customers and by contact center agents and store and field personnel to help customers when they contact for help. The Knowledge Hub also includes the conversational virtual assistant or chatbot software. eGain's knowledge software includes Inference's patented AI case-based reasoning capability that eGain acquired when it bought Inference Corporation in 2000.[13] The Analytics Hub has apps that provide reports on agent productivity, knowledge base use, interaction channel use, and customer journeys.[16] Artificial Intelligence and Machine Learning technologies are used to automate, learn, and predict customer engagement.

eGain provides cloud-based customer engagement software to B2C companies in the financial services, telco, retail, government, health care, and utilities sectors mainly.[4][5] Among its first products was eGain Mail, launched in 1998 to help companies manage large volumes of customer emails.[17][18]

Partnerships

eGain has partnerships with large contact center infrastructure vendors like Cisco, Avaya, Amazon Connect.[19][20] W

References

  1. ↑ Biradavolu, Monica Rao (2008). Indian Entrepreneurs in Silicon Valley: The Making of a Transnational Techno-Capitalist Class. Cambria Press. ISBN 9781604975277.
  2. ↑ "What gender gap?". Kiplinger's Personal Finance. February 2001. Retrieved 21 April 2014.
  3. ↑ "eGain Revenue 2006–2020 | EGAN". Macro Trends. Retrieved 4 April 2021.
  4. 1 2 "eGain Communications - A Likely Near-Term Takeout". Seeking Alpha. 16 April 2014. Retrieved 21 April 2014.
  5. 1 2 Symington, Steve (29 August 2013). "Why eGain Shares Jumped". Fool.com. Retrieved 21 April 2014.
  6. ↑ Roberts-Witt, Sarah L. (27 June 2000). "It's the customer, stupid!". PC Mag via Google Books. Retrieved 21 April 2014.
  7. 1 2 "A California start-up, eGain Communications Corp". Network World via Google Books. 17 August 1998. Retrieved 21 April 2014.
  8. ↑ Junnarkar, Sandeep (11 August 1998). "Lycos buys WhoWhere". cNet. Retrieved 21 April 2014.
  9. 1 2 "eGain Communications Files for $60m IPO". Computergram International. 27 July 1999. Archived from the original on 16 April 2016. Retrieved 21 April 2014.
  10. ↑ Cohen, Jason Z. (24 September 1999). "Internet Server Priced At Top; Netzero To Post Initial Offering". Daily News. Archived from the original on 7 March 2016. Retrieved 21 April 2014.
  11. ↑ "eGain prices secondary public offering of common stock". Internet Business News. 14 February 2013. Archived from the original on 12 March 2016. Retrieved 21 April 2014.
  12. ↑ Reporter, a Wall Street Journal Staff (2000-03-17). "E-Commerce Software Firm eGain To Buy Inference for $73 Million". Wall Street Journal. ISSN 0099-9660. Retrieved 2022-08-22.
  13. 1 2 SEC. "Egain Corp 2000 Current Report 8-K". SEC.report. Retrieved 2022-08-22.
  14. ↑ "Definitive Proxy Statement". www.sec.gov. Retrieved 2021-04-21.
  15. ↑ "Annual Report 2014" (PDF). Annual Reports. Archived (PDF) from the original on 2017-07-13. Retrieved 21 April 2021.
  16. ↑ "Analytics: Digital, Knowledge, Operational, Customer Journey". eGain. Retrieved 2022-08-22.
  17. ↑ Mitchell, Lori (26 June 2000). "Customer relationship management for rent". Info World via Google Books. Retrieved 21 April 2014.
  18. ↑ Deckmyn, Dominique (19 July 1999). "Email Tools: One Size Doesn't Fit All Needs". Computer World. 33 (29): 70 – via Google Books.
  19. ↑ "eGain Solve for Cisco". Archived from the original on 2021-04-21.
  20. ↑ "eGain Solve for Amazon Connect". Archived from the original on 2021-04-21.
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