Infra Corporation is a division of EMC Corporation that produces infraEnterprise, which is a multi-tier web-based IT Service Management software tool. The software is based on ITIL and it implements a number of ITIL processes, including Service Desk management (including Incident Management and Problem Management), Change Management, Release Management, Configuration Management (including Federated CMDB), Availability Management and Service Level Management. The tool also includes a knowledge base module (known as the "knowledge bank"), which complies with principles of Knowledge-Centered Support (KCS).

History

Infra Corporation was first established in 1991 in Australia, and now has regional head offices in North America, Australia, the UK and Europe and a worldwide network of partners and distributors.[1]

Merger and acquisitions

Infra was acquired by Hopkinton, Massachusetts–based EMC Corporation on 10 March 2008,[2] in a move viewed by analysts as part of EMC's ongoing strategy to establish itself as an IT management solution provider.[3]

VMware acquired Ionix Service Manager (formerly Infra) in 2010 and subsequently re-branded the tool VMware Service Manager. Support for this product began on 1 July 2010 [4] and end of support has been announced for its latest and believed last version 9.x as of 8 March 2017.[5]

In July 2014, it was announced that VMware and IT Service Management software company Alemba had entered into an agreement to hand control of the support and development of VMware Service Manager to Alemba.[6]

Under the terms of this agreement, Alemba has taken over all operational aspects of VMware Service Manager, including support, account management and consultancy. Full product support and a development roadmap will now continue past the previous end of availability date of March 2017.

Alemba rebranded and relicensed the VMware Service Manager product as vFire Core. In December 2014, Alemba announced the release of vFire Core 9.2.0, the first major release of the tool under Alemba's ownership.[7]

Awards and recognition

In 2002, infraEnterprise was awarded PinkVerify ITIL certification from Pink Elephant, an independent consulting firm specialising in ITIL and PRINCE2. Infra has won a number of awards. In 2007, they were awarded the Network Computing magazine "Helpdesk Product of the Year" for infraEnterprise,[8] and were awarded HDI's Best Business Use of Business Support Technology in 2006 at the 11th Annual Help Desk and IT Support Excellence Awards.[9]

References

  1. ↑ History of Infra Corporation, Infra Corporation. Accessed 24 August 2007. Archived 8 February 2007 at the Wayback Machine
  2. ↑ "Press Release: EMC Acquires Leading IT Service Management (ITSM) Software Provider, Infra". Retrieved 15 September 2008.
  3. ↑ Jander, Mary (11 March 2008). "EMC Buys IT Service Desk Player Infra". Byte and Switch. Retrieved 15 September 2008. Today's news centers attention on EMC's ongoing effort to reshape itself not only as a maker of storage products, but as a provider of 'information infrastructure solutions.' In pursuit of this goal, EMC's waging a multi-pronged campaign to buy its way into product areas where it lacks presence.
  4. ↑ Ionix Acquisition. Accessed 2 July 2010.
  5. ↑ VSM Service Manager. Accessed 2 July 2010. Archived 18 March 2011 at the Wayback Machine
  6. ↑ VMware Alemba Agreement. Accessed 25 January 2015.
  7. ↑ Alemba release vFire Core. Accessed 25 January 2015.
  8. ↑ Network Computing Magazine, "Network Computing Award". Vol 16 No 02. Page 18.
  9. ↑ "Infra Corporation wins HDI's Best Business Use of Business Support Technology" (Press release). HDI. 11 May 2006. Archived from the original on 18 August 2007. Retrieved 24 August 2007.


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