Transversal Corporation
TypePrivate
IndustryComputer software
Founded1998
FounderDavin Yap, David MacKay
Headquarters
Cambridge
,
United Kingdom
Area served
International
Websitewww.transversal.com

Transversal Corporation is a British software company specializing in cloud-based knowledge management.

History

Transversal was founded in 1998 by Davin Yap and David MacKay, researchers at the University of Cambridge, to develop a business application for answering customers' questions. Yap served as CEO until 2003 and again from 2005 to 2014, when he was replaced by company executive Heather Richards.[1][2][3]

In 2007, Transversal was named one of the UK's 20 fastest-growing venture companies.[4] During the 2010s it broadened its geographical reach by opening offices in Australia, Germany and the United States.[5][6]

In 2019, Transversal was acquired by Verint Systems.

Products and services

Transversal provides knowledge management software for customer-facing websites, contact centers and enterprise systems.[7] It offers an end-to-end implementation service (including consultancy and design), as well as an API to enable its technology to be integrated with existing platforms.[8][9]

Awards and recognition

Transversal and its clients won the Contact Centre Association's award for Best Technology Partnership in 2008, 2009 and 2010.[10][11][12] In 2014, Transversal was a top-ten finalist in the SME category at the Digital Leaders awards[13] and a finalist in the Technology Services Industry Association's Vision Awards.[14] KMWorld named Transversal among its vendors of "trend-setting products" from 2014 through 2018,[15][16][17][18][19] and listed Transversal as one of the "100 companies that matter in knowledge management" from 2015 through 2019.[20][21][22][23][24] In 2018, Transversal's CEO Heather Richards was named Cambridge Judge Business School Woman Entrepreneur of the Year.[25]

References

  1. ↑ "Transversal Appoints New CEO". SourceWire. 26 August 2003.
  2. ↑ "New CEO at Transversal as Founder Broadens Outreach". Business Weekly. 2 July 2014.
  3. ↑ "Go on... ask me another", Cambridge Business, November 2013
  4. ↑ "Transversal named one of UK's fastest growing venture-backed companies". Econsultancy. 30 August 2007.
  5. ↑ "Transversal launches in Australia and New Zealand". 1 May 2012.
  6. ↑ "Transversal opening US office as sales soar". Business Weekly. 27 January 2014.
  7. ↑ "Transversal solutions". Retrieved 27 January 2015.
  8. ↑ "Transversal services". Retrieved 27 January 2015.
  9. ↑ "Transversal technology services". Retrieved 27 January 2015.
  10. ↑ "Capita Business Services selects Transversal as part of BBC Audience Services contract". Angel News. 18 May 2009.
  11. ↑ "CCA celebrates world class customer service achievement". Business Wire. 5 November 2009.
  12. ↑ "Winners and losers". Call Centre Helper. 8 December 2010.
  13. ↑ "Digital Leaders 100 Awards 2014" (PDF). Retrieved 27 January 2015.
  14. ↑ "Blackbaud, Radialpoint, and SimpleQL Receive Coveted 2014 Vision Awards from the Technology Services Industry Association". 7 May 2014.
  15. ↑ "Trend-setting Products of 2014". KMWorld. September 2014.
  16. ↑ "Trend-setting Products of 2015". KMWorld. September 2015.
  17. ↑ "Trend-setting Products of 2016". KMWorld. September 2016.
  18. ↑ "Trend-setting Products of 2017". KMWorld. September 2017.
  19. ↑ "Trend-setting Products of 2018". KMWorld. September 2018.
  20. ↑ "100 Companies That Matter in Knowledge Management". KMWorld. March 2015.
  21. ↑ "100 Companies That Matter in Knowledge Management". KMWorld. March 2016.
  22. ↑ "100 Companies That Matter in Knowledge Management". KMWorld. March 2017.
  23. ↑ "100 Companies That Matter in Knowledge Management". KMWorld. March 2018.
  24. ↑ "100 Companies That Matter in Knowledge Management". KMWorld. March 2019.
  25. ↑ "Transversal CEO Wins Woman Entrepreneur of the Year". Transversal.com. March 2018.
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