Get Help
Developer(s)Microsoft
Operating systemWindows 10 Windows 11
TypeSupport

Get Help, known as Contact Support before the Windows 10 Creators Update,[1] is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it. It also offers the user links to online help articles for business and IT support, Microsoft Store sales and support, and a disability answer desk.[2][3]

Once a problem has been entered, the user is offered a chance to review that and select a product from the following icon-based list:

After the user has selected a product category, the next screen presents links for solving the problem, device information, a call link with an estimated wait time, a scheduler, and a screen for chatting with an agent by instant message.[4][5]

Previously, like Quick Assist, Get Help is updated through Windows Update, not Microsoft Store, even though Get Help is built from the Universal Windows Platform. However, after the Windows 10 20H2 update, Get Help can be updated through the Microsoft Store.

See also

References

  1. ↑ "Windows 10 Creators Update Redstone 2 10.0.14986 · VERSION 1703". Change Windows.
  2. ↑ "How to get Help in Windows 10". The Windows Club. 22 December 2019.
  3. ↑ Egan, Matt. "Windows 10 free tech support: where to find Windows 10 troubleshooting and fixes". PC Advisor.
  4. ↑ "Windows 10 Includes New Support App That Allows You Contact Microsoft". MSPoweruser. 23 April 2015.
  5. ↑ "How to get Help in Windows 10". Windows Call.


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