 | |
| Formerly | Inflight Research Services |
|---|---|
| Founded | 1989 |
| Headquarters | London , United Kingdom |
| Website | skytraxratings |
Skytrax (originally known as Inflight Research Services) is a United Kingdom–based consultancy headquartered in London that runs an airline and airport review website.[1]
Services
Skytrax conducts research for commercial airlines, as well as taking surveys from international travellers, to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel.[2][3] Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about airlines. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards[4] and World Airport Awards,[5] as well as ranking airlines and airports.
Awards
Skytrax presents awards annually to airports and airlines whose performance it considers noteworthy.
Airline of the year
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2001[6] | Emirates | Singapore Airlines | Cathay Pacific |
| 2002[6] | Emirates | Cathay Pacific | Singapore Airlines |
| 2003[7] | Cathay Pacific[8] | Emirates | Singapore Airlines |
| 2004[8] | Singapore Airlines | Emirates | Cathay Pacific |
| 2005[9] | Cathay Pacific | Qantas | Emirates |
| 2006[6] | British Airways | Qantas | Cathay Pacific |
| 2007[10] | Singapore Airlines | Thai Airways International | Cathay Pacific |
| 2008[11] | Singapore Airlines | Cathay Pacific | Qantas |
| 2009[12] | Cathay Pacific | Singapore Airlines | Asiana Airlines |
| 2010[13] | Asiana Airlines | Singapore Airlines | Qatar Airways |
| 2011[14] | Qatar Airways | Singapore Airlines | Asiana Airlines |
| 2012[15] | Qatar Airways | Asiana Airlines | Singapore Airlines |
| 2013[16] | Emirates | Qatar Airways | Singapore Airlines |
| 2014[17] | Cathay Pacific | Qatar Airways | Singapore Airlines |
| 2015[18] | Qatar Airways | Singapore Airlines | Cathay Pacific |
| 2016[19] | Emirates | Qatar Airways | Singapore Airlines |
| 2017[20] | Qatar Airways | Singapore Airlines | All Nippon Airways |
| 2018[21] | Singapore Airlines | Qatar Airways | All Nippon Airways |
| 2019[22] | Qatar Airways | Singapore Airlines | All Nippon Airways |
| 2020 | cancelled due to COVID-19 pandemic | ||
| 2021[23] | Qatar Airways | Singapore Airlines | All Nippon Airways |
| 2022[24] | Qatar Airways | Singapore Airlines | Emirates |
| 2023[25] | Singapore Airlines | Qatar Airways | All Nippon Airways |
Airport of the year
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 1999 | Amsterdam Airport Schiphol[26] | None | None |
| 2000 | Singapore Changi Airport[26] | None | None |
| 2001[27] | Hong Kong International Airport | Kuala Lumpur International Airport | Singapore Changi Airport |
| 2002[28] | Hong Kong International Airport | Singapore Changi Airport | Sydney Airport |
| 2003[29] | Hong Kong International Airport[26] | Singapore Changi Airport | Dubai International Airport |
| 2004[30] | Hong Kong International Airport | Singapore Changi Airport | Amsterdam Airport Schiphol |
| 2005[31] | Hong Kong International Airport | Singapore Changi Airport | Incheon International Airport |
| 2006[32] | Singapore Changi Airport[26] | Hong Kong International Airport | Munich Airport |
| 2007[33] | Hong Kong International Airport | Incheon International Airport | Singapore Changi Airport |
| 2008[34] | Hong Kong International Airport | Singapore Changi Airport | Incheon International Airport |
| 2009[35] | Incheon International Airport | Hong Kong International Airport | Singapore Changi Airport |
| 2010[36] | Singapore Changi Airport | Incheon International Airport | Hong Kong International Airport |
| 2011[37] | Hong Kong International Airport | Singapore Changi Airport | Incheon International Airport |
| 2012[38] | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport |
| 2013[39] | Singapore Changi Airport | Incheon International Airport | Amsterdam Schiphol Airport |
| 2014[40] | Singapore Changi Airport | Incheon International Airport | Munich Airport |
| 2015[41] | Singapore Changi Airport | Incheon International Airport | Munich Airport |
| 2016[42] | Singapore Changi Airport | Incheon International Airport | Munich Airport |
| 2017[43] | Singapore Changi Airport | Tokyo International Airport | Incheon International Airport |
| 2018[44] | Singapore Changi Airport | Incheon International Airport | Tokyo International Airport |
| 2019[45] | Singapore Changi Airport | Tokyo International Airport | Incheon International Airport |
| 2020[46] | Singapore Changi Airport | Tokyo International Airport | Hamad International Airport |
| 2021[47] | Hamad International Airport | Tokyo International Airport | Singapore Changi Airport |
| 2022[48] | Hamad International Airport | Tokyo International Airport | Singapore Changi Airport |
| 2023[49] | Singapore Changi Airport | Hamad International Airport | Tokyo International Airport |
| Rank | Airport | Win(s) | Year(s) |
|---|---|---|---|
| 1 | Singapore Changi Airport | 12 | 2000, 2006, 2010, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2023 |
| 2 | Hong Kong International Airport | 8 | 2001, 2002, 2003, 2004, 2005, 2007, 2008, 2011 |
| 3 | Incheon International Airport | 2 | 2009, 2012 |
| 4 | Hamad International Airport | 2 | 2021, 2022 |
| 5 | Amsterdam Airport Schiphol | 1 | 1999 |
Airline rankings
Five-star airlines
Skytrax awards five stars to its top 10–rated airlines. As of 2023, they are:[50]
| Airline | Alliance | Period |
|---|---|---|
| All Nippon Airways | Star Alliance | 2013–present |
| Asiana Airlines | Star Alliance | 2007–present |
| Cathay Pacific | Oneworld | 2001–2002, 2004, 2006–present |
| EVA Air | Star Alliance | 2016–present |
| Garuda Indonesia | SkyTeam | 2014–present |
| Hainan Airlines | none | 2010–present |
| Japan Airlines | Oneworld | 2018–present |
| Korean Air | SkyTeam | 2020–present |
| Qatar Airways | Oneworld | 2006–present |
| Singapore Airlines | Star Alliance | 2001–2002, 2004, 2006–present |
Former five-star airlines
| Airline | Alliance | Period |
|---|---|---|
| Ansett Australia | Star Alliance | 2001–2002 |
| British Airways | Oneworld | 2001 |
| Emirates | none | 2001 |
| Etihad Airways | none | 2016–2019 |
| Kingfisher Airlines | none | 2008–2010 |
| Lufthansa | Star Alliance | 2017–2022[51] |
| Malaysia Airlines | Oneworld | 2001, 2005–2013 |
Airline with the best airport services
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[52] | All Nippon Airways | Asiana Airlines | Korean Air |
| 2014[52] | All Nippon Airways | EVA Air | Thai Airways International |
| 2015[52] | All Nippon Airways | EVA Air | Garuda Indonesia |
| 2016[52] | All Nippon Airways | EVA Air | Thai Airways International |
| 2017[52] | All Nippon Airways | EVA Air | Thai Airways International |
| 2018[52] | EVA Air | All Nippon Airways | Cathay Pacific |
| 2020 | cancelled due to COVID-19 pandemic | ||
| 2021 | cancelled due to COVID-19 pandemic | ||
| 2022[52] | All Nippon Airways | Singapore Airlines | Japan Airlines |
| 2023[52] | All Nippon Airways | Japan Airlines | Asiana Airlines |
Best inflight entertainment
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[52] | Emirates | Singapore Airlines | Cathay Pacific |
| 2014[52] | Emirates | Singapore Airlines | Turkish Airlines |
| 2015[52] | Emirates | Qatar Airways | Singapore Airlines |
| 2016[52] | Emirates | Singapore Airlines | Qatar Airways |
| 2017[52] | Emirates | Qatar Airways | Singapore Airlines |
| 2018[52] | Emirates | Singapore Airlines | Qatar Airways |
| 2019[52] | Emirates | Qatar Airways | Singapore Airlines |
| 2020 | cancelled due to COVID-19 pandemic | ||
| 2021 | cancelled due to COVID-19 pandemic | ||
| 2022[52] | Emirates | United Airlines | Qatar Airways |
| 2023[52] | Cathay Pacific | Emirates | Qatar Airways |
Best aircraft cabin cleanliness
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[52] | All Nippon Airways | Asiana Airlines | Korean Air |
| 2014[52] | Asiana Airlines | All Nippon Airways | Singapore Airlines |
| 2015[52] | EVA Air | Singapore Airlines | All Nippon Airways |
| 2016[52] | Cathay Pacific | EVA Air | All Nippon Airways |
| 2017[52] | EVA Air | All Nippon Airways | Japan Airlines |
| 2018[52] | All Nippon Airways | EVA Air | Asiana Airlines |
| 2019[52] | EVA Air | Japan Airlines | All Nippon Airways |
| 2020[52] | Singapore Airlines | Asiana Airlines | All Nippon Airways |
| 2021 | cancelled due to COVID-19 pandemic | ||
| 2022[52] | All Nippon Airways | Singapore Airlines | Japan Airlines |
| 2023[52] | All Nippon Airways | Asiana Airlines | Qatar Airways |
World's best regional airlines (short-haul flights)
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[52] | Cathay Dragon (formerly Dragonair) | Aegean Airlines | Bangkok Airways |
| 2014[52] | Bangkok Airways | Cathay Dragon (formerly Dragonair) | Aegean Airlines |
| 2015[52] | Cathay Dragon (formerly Dragonair) | Bangkok Airways | Aegean Airlines |
| 2016[52] | Bangkok Airways | Cathay Dragon (formerly Dragonair) | Hong Kong Airlines |
| 2017[6] | Bangkok Airways | Hong Kong Airlines | Cathay Dragon (formerly Dragonair) |
| 2018[53] | Bangkok Airways | Cathay Dragon (formerly Dragonair) | Alaska Airlines |
| 2019[6] | Bangkok Airways | Cathay Dragon (formerly Dragonair) | jetBlue Airways |
| 2020 | cancelled due to COVID-19 pandemic | ||
| 2021 | cancelled due to COVID-19 pandemic | ||
| 2022[6] | Bangkok Airways | Aegean Airlines | WestJet |
| 2023[6] | Bangkok Airways | Aegean Airlines | Starlux Airlines |
World's best airline alliance
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[52] | Oneworld | Star Alliance | SkyTeam |
| 2014[52] | Oneworld | Star Alliance | SkyTeam |
| 2015[52] | Oneworld | Star Alliance | SkyTeam |
| 2016[52] | Star Alliance | Oneworld | SkyTeam |
| 2017[54] | Star Alliance | Oneworld | SkyTeam |
| 2018[55] | Star Alliance | Oneworld | SkyTeam |
| 2019[56] | Star Alliance | Oneworld | SkyTeam |
| 2020[57] | cancelled due to COVID-19 pandemic | ||
| 2021[58] | Oneworld | Star Alliance | SkyTeam |
| 2022[59] | Star Alliance | SkyTeam | Oneworld |
| 2023[60] | Star Alliance | SkyTeam | Oneworld |
Airport rankings
The world's five-star airports
Source:[61]
World's best airports
| Rank (2023)[62] |
Airport | Rank (2022)[63] |
Rank (2021)[64] |
|---|---|---|---|
| 1 |  Changi Airport |
3 | 3 |
| 2 |  Hamad International Airport |
1 | 1 |
| 3 |  Haneda International Airport |
2 | 2 |
| 4 |  Incheon International Airport |
5 | 4 |
| 5 |  Charles de Gaulle Airport |
6 | 15 |
| 6 |  Istanbul Airport |
8 | 17 |
| 7 |  Munich Airport |
7 | 6 |
| 8 | .svg.png.webp){kind=small} Zürich Airport |
9 | 7 |
| 9 | Narita International Airport |
4 | 5 |
| 10 |  Adolfo Suárez Madrid–Barajas Airport |
16 | None |
World's cleanest airports
| Rank (2023)[65] |
Airport | Rank (2022)[66] |
|---|---|---|
| 1 | Haneda International Airport |
1 |
| 2 | Singapore Changi Airport |
2 |
| 3 | Hamad International Airport |
3 |
| 4 | Chubu Centrair International Airport |
None |
| 5 | Narita International Airport |
5 |
| 6 |  Hong Kong International Airport |
8 |
| 7 | Incheon International Airport |
4 |
| 8 |  Helsinki Airport |
None |
| 9 | Zurich Airport |
9 |
| 10 |  Copenhagen Airport |
None |
SkyTrax added anti–COVID-19 awards for airports in 2020.[67][68]
World's best airport terminals
| Rank (2020)[69] |
Airport terminal | Rank (2019)[70] |
|---|---|---|
| 1 | Incheon International Airport – T2 |
— |
| 2 | Singapore Changi Airport – T3 |
2 |
| 3 |  Heathrow Airport – T2 |
4 |
| 4 | Charles de Gaulle Airport – T2M |
— |
| 5 | Heathrow Airport – T5 |
1 |
| 6 | Munich Airport – T2 |
3 |
| 7 | Singapore Changi Airport – T4 |
6 |
| 8 | Haneda International Airport – International Terminal |
7 |
| 9 |  Guangzhou Baiyun International Airport – T2 |
9 |
| 10 | Madrid-Barajas Airport – T4 |
9 |
World's best transit airports
| Rank (2020)[71] |
Airport | Rank (2019)[72] |
|---|---|---|
| 1 | Incheon International Airport |
1 |
| 2 | Singapore Changi Airport |
2 |
| 3 | Hamad International Airport |
5 |
| 4 | Haneda International Airport |
4 |
| 5 | Narita International Airport |
7 |
| 6 | Hong Kong International Airport |
3 |
| 7 |  Amsterdam Airport Schiphol |
10 |
| 8 | Munich Airport |
6 |
| 9 | Zurich Airport |
9 |
| 10 | Frankfurt Airport |
8 |
Investigations
In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority (ASA) related to statements on the Skytrax website describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The ASA ruled that there was no evidence that Skytrax had followed the robust procedures it claimed it had in place to check that all reviews were genuine. Although Skytrax argued that every review underwent a four-stage authentication process, it said it was unable to provide proof it had followed its own procedures, since customer emails were deleted 24 hours after a review was submitted.[73] The authority upheld all five complaints and Skytrax agreed to modify some promotional wording.[74][75]
References
- ↑ "AirlineQuality.com WHOIS, DNS, & Domain Info - DomainTools". Retrieved 10 May 2015.
- ↑ Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing. pp. 67–71. ISBN 0-7546-4725-0.
- ↑ "Skytrax rates the world's best". Archived from the original on 19 February 2007. Retrieved 23 April 2007.
- ↑ World Airline Awards
- ↑ World Airport Awards
- 1 2 3 4 5 6 7 "Previous winners of the Skytrax World Airline Awards". Archived from the original on 31 May 2010. Retrieved 13 July 2013.
- ↑ "Cathay named Airline of the Year". Contineo Media. Archived from the original on 5 February 2013. Retrieved 3 December 2012.
- 1 2 "The winning edge". 17 April 2004. Retrieved 10 May 2015.
- ↑ "Airline of the Year 2005". Archived from the original on 13 June 2006. Retrieved 23 April 2007.
- ↑ Airline of the Year 2007 Archived 24 July 2007 at the Wayback Machine
- ↑ Airline of the Year 2008 Archived 11 August 2008 at the Wayback Machine
- ↑ Airline of the Year 2009 Archived 9 June 2009 at the Wayback Machine
- ↑ Airline of the Year 2010 Archived 4 June 2011 at the Wayback Machine
- ↑ Airline of the Year 2011 Archived 26 June 2011 at the Wayback Machine
- ↑ "Qatar Airways is a repeat winner of World's Best Airline Award at Farnborough Air Show". Skytrax. Archived from the original on 11 December 2012. Retrieved 3 December 2012.
- ↑ "Top 10 airlines". Retrieved 4 January 2014.
- ↑ Airline of the Year 2014 Archived 24 June 2015 at the Wayback Machine
- ↑ "World's Best Airlines". Retrieved 16 June 2015.
- ↑ "World's Best Airlines". Retrieved 12 July 2016.
- ↑ "World's Best Airlines". Retrieved 20 June 2017.
- ↑ "World's Best Airlines". Retrieved 17 July 2018.
- ↑ "World's Best Airlines". Retrieved 18 June 2019.
- ↑ "World's Best Airlines". Retrieved 29 September 2021.
- ↑ "World's Best Airlines". Skytrax. Retrieved 25 September 2022.
- ↑ "World's Best Airlines". Skytrax. Retrieved 15 March 2023.
- 1 2 3 4 Previous Winners : Airport Of The Year Archived 7 September 2008 at the Wayback Machine
- ↑ "Survey Lists HK Int'l Airport As World's Best Airport 2001". people.com.cn.
- ↑ smh. "Sydney Airport wins another top ranking in world airport survey - Latest Travel News - ASIA Travel Tips.com". Retrieved 10 May 2015.
- ↑ "Hong Kong honoured as the world's Best Airport for the third straight year" (Press release). Airport Authority Hong Kong. Retrieved 3 December 2012.
- ↑ "HKIA wins top accolades". Archived from the original on 14 January 2009. Retrieved 18 July 2008.
- ↑ "Airport of the Year 2005". Archived from the original on 28 February 2009. Retrieved 23 April 2007.
- ↑ Airport of the Year 2006 Archived 31 December 2006 at the Wayback Machine
- ↑ Airport of the Year 2007 Archived 29 August 2009 at the Wayback Machine
- ↑ Airport of the Year 2008 Archived 12 February 2010 at the Wayback Machine
- ↑ Airport of the Year 2009 Archived 5 August 2013 at the Wayback Machine
- ↑ Airport of the Year 2010 Archived 29 November 2010 at the Wayback Machine
- ↑ Airport of the Year 2011 Archived 30 July 2013 at the Wayback Machine
- ↑ "World's Top 100 Airports 2012".
- ↑ "World's Top 100 Airports 2013".
- ↑ "World's Top 100 Airports 2014".
- ↑ "World's Top 100 Airports 2015".
- ↑ "World's Top 100 Airports 2016".
- ↑ "World's Top 100 Airports 2017".
- ↑ "World's Top 100 Airports 2018".
- ↑ "The World's Top 10 Airports of 2021".
- ↑ "The World's Top 100 Airports of 2020".
- ↑ "The World's Top 10 Airports of 2021". SKYTRAX.
- ↑ "The World's Top 10 Airports of 2022". SKYTRAX.
- ↑ "The World's Top 10 Airports of 2023". SKYTRAX.
- ↑ "The World's 5-Star Airlines". Skytrax.
- ↑ aerotelegraph.com - "From Skytrax: Lufthansa has to hand back the fifth star" (German) 24 June 2022
- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 "World Airport Awards | SKYTRAX".
- ↑ "World's Best Regional Airlines 2018". worldairlineawards.com. Retrieved 31 December 2018.
- ↑ "The World's Best Airline Alliance in 2017". www.worldairlineawards.com.
- ↑ "The World's Best Airline Alliance in 2018". www.worldairlineawards.com.
- ↑ "World's Best Airline Alliance 2019". SKYTRAX.
- ↑ "The World's Best Airline Alliance 2021". SKYTRAX. Retrieved 11 November 2021.
- ↑ "World's Best Airline Alliance 2021". SKYTRAX.
- ↑ "World's Best Airline Alliance 2022". SKYTRAX.
- ↑ "World's Best Airline Alliance 2022". SKYTRAX.
- ↑ "5-Star Airports". skytraxratings.com.
- ↑ "World's Top 100 Airports 2022".
- ↑ "World's Top 100 Airports 2022".
- ↑ "World's Top 100 Airports 2021".
- ↑ "World's Cleanest Airports 2023".
- ↑ "World's Cleanest Airports 2022".
- ↑ Marcus, Lilit (15 September 2020). "Rome's Fiumicino Airport awarded world's first five-star anti-Covid award". CNN.
- ↑ "About the COVID-19 Airport Ratings". Skytrax.
- ↑ "World's Best Airport Terminals 2020".
- ↑ "World's Best Airport Terminals 2019".
- ↑ "World's Best Transit Airports 2020".
- ↑ "World's Best Transit Airports 2019".
- ↑ "Skytrax airline quality claims under scrutiny". Travelmole. 8 November 2012. Retrieved 3 July 2019.
- ↑ "ASA Ruling on Skytrax Research". asa.org.uk.
- ↑ Engel Schmidl (13 November 2012). "Advertising Standards Authority calls out Tripadvisor and Skytrax for fake user reviews". SmartCompany.com.au. Retrieved 28 August 2019.
External links
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