Qantas
A red triangle containing a white silhouette of a kangaroo, with the word Qantas next to the triangle
IATA ICAO Callsign
QF QFA QANTAS
Founded16 November 1920 (1920-11-16)
Winton, Queensland, Australia
Commenced operations2 November 1922 (1922-11-02)[1]
AOC #CASA.AOC.001
Hubs
Secondary hubs
Focus cities
Frequent-flyer programQantas Frequent Flyer
AllianceOneworld
Subsidiaries
Fleet size125[5]
Destinations104[6]
Traded as
HeadquartersMascot, New South Wales, Australia[7]
Key people
RevenueIncrease A$19.81 billion (2023)[9]
Operating incomeIncrease A$2.47 billion (2023)[9]
Total assetsIncrease A$20.3 billion (2023)[9]
Total equityIncrease A$10 million (2023)[9]
EmployeesDecrease 23,500 (2023)[10]
Websiteqantas.com

Qantas Airways Limited (/ˈkwɒntəs/ KWON-təs) is the flag carrier and the largest airline in Australia and the largest by fleet size, international flights, and international destinations in the country and Oceania.[11][12] It is the second-oldest continuously operating airline, having been founded in November 1920.[13][14][15] Qantas is an acronym of the airline's original name, Queensland and Northern Territory Aerial Services, as it originally served Queensland and the Northern Territory, and is popularly nicknamed "The Flying Kangaroo". It is considered the only airline in the world to fly to all seven continents,[16] with it being the only airline operating regular sightseeing flights to Antarctica[17] along with flights to Africa, Europe, Asia, North America and South America. Qantas is a founding member of the Oneworld airline alliance.[18]

The airline is based in the Sydney suburb of Mascot, adjacent to its main hub at Sydney Airport. As of March 2023, Qantas Group had a 60.8% share of the Australian domestic market.[19] Various subsidiary airlines operate to regional centres and on some trunk routes within Australia, as well as some short haul international flights under the QantasLink banner. Qantas also owns Jetstar, a low-cost airline that operates both international services from Australia and domestic services within Australia and New Zealand; It holds stakes in a number of other Jetstar-branded airlines in Asia, as well as Fiji Airways.

History

The original QANTAS office in Longreach, Queensland (c. 1921)[20]
QANTAS Avro 504K Dyak (c. 1921)
Qantas Empire Airways Short Empire flying boats at Rose Bay in Sydney Harbour (c. 1939)

Qantas was founded in Winton, Queensland on 16 November 1920 by Hudson Fysh, Paul McGinness and Fergus McMaster as Queensland and Northern Territory Aerial Services Limited.[21][22] The airline's first aircraft was an Avro 504K. It moved its headquarters to Longreach, Queensland in 1921 and Brisbane, Queensland in 1930.[23]

QEA era

In 1934, QANTAS and Britain's Imperial Airways (a forerunner of British Airways) formed a new company, Qantas Empire Airways Limited (QEA).[24] The new airline commenced operations in December 1934, flying between Brisbane and Darwin. QEA flew internationally from May 1935, when the service from Darwin was extended to Singapore (Imperial Airways operated the rest of the service through to London).[25] When World War II began, enemy action and accidents destroyed half of the fleet of ten, and most of the fleet was taken over by the Australian government for war service.[26]

Flying boat services were resumed in 1943, with flights between the Swan River at Crawley in Perth, Western Australia and Koggala Lake in Ceylon (now Sri Lanka). This linked up with the British Overseas Airways Corporation (BOAC, the successor airline to Imperial Airways) service to London.[27][28] Qantas' kangaroo logo was first used on the "Kangaroo Route", begun in 1944, from Sydney to Karachi, where BOAC crews took over for the rest of the journey to the UK.[28][29][30]

In 1947, QEA was nationalised by the Australian government led by Labor Prime Minister Ben Chifley. QANTAS Limited was then wound up. After nationalisation, Qantas' remaining domestic network, in Queensland, was transferred to the also nationally owned Trans-Australia Airlines, leaving Qantas with a purely international network. Shortly after nationalisation, QEA began its first services outside the British Empire, to Tokyo.[31] Services to Hong Kong began around the same time. In 1957 a head office, Qantas House, opened in Sydney.[32]

Jet age

Qantas Boeing 707, Heathrow airport, London (1969)

In June 1959, Qantas entered the jet age when the first Boeing 707–138 was delivered.[33] On 14 September 1992, Qantas merged with nationally owned domestic airline Australian Airlines (renamed from Trans-Australia Airlines in 1986).[34] The airline started to be rebranded as Qantas in the following year. Qantas was gradually privatised between 1993 and 1997.[35][36][37] Under legislation passed to allow the privatisation, Qantas must be at least 51% owned by Australian shareholders.[38]

Oneworld and Jetstar

In 1998, Qantas co-founded the Oneworld alliance with American Airlines, British Airways, Canadian Airlines, and Cathay Pacific,[39] with other airlines joining subsequently.

With the entry of new discount airline Virgin Blue (now Virgin Australia) into the domestic market in 2000,[40] Qantas' market share fell. Qantas created the budget Jetstar in 2001 to compete. The main domestic competitor to Qantas, Ansett Australia, collapsed on 14 September 2001.[41] Market share for Qantas immediately neared 90%, but competition with Virgin increased as it expanded; the market share of the Qantas Group eventually settled at a relatively stable position of about 65%, with 30% for Virgin and other regional airlines accounting for the rest of the market.

2001–2019 developments

Qantas briefly revived the Australian Airlines name for a short-lived international budget airline between 2002 and 2006,[42] but this subsidiary was shut down in favour of expanding Jetstar internationally, including to New Zealand. In 2004, the Qantas group expanded into the Asian budget airline market with Jetstar Asia Airways, in which Qantas owns a minority stake. A similar model was used for the investment into Jetstar Pacific, headquartered in Vietnam, in 2007, and Jetstar Japan, launched in 2012.

In December 2006, Qantas was the subject of a failed bid from a consortium calling itself Airline Partners Australia. Merger talks with British Airways in 2008 also did not proceed to an agreement.[43] In 2011, industrial relations dispute between Qantas and the Transport Workers Union of Australia resulted in the grounding of all Qantas aircraft and lock-out of the airline's staff for two days.[44]

On 25 March 2018, a Qantas Boeing 787 scheduled non-stop commercial flight between Australia and Europe connecting the two continents by air for the first time, with the inaugural arrival in London of Flight 9 (QF9).[45] QF9 was a 17-hour, 14,498 km (9,009-mile) journey from Perth Airport in Western Australia to London Heathrow.[46][47]

On 20 October 2019, Qantas Airways completed the longest commercial flight to date between New York City and Sydney using Boeing 787–9 Dreamliner in 19 hours and 20 minutes.[48]

2020s

On 19 March 2020, Qantas confirmed it would suspend about 60% of domestic flights,[49] put two thirds of its employees on leave, suspend all international flights and ground more than 150 of its aircraft from the end of March until at least 31 May 2020 following expanded government travel restrictions due to the COVID-19 pandemic.[50][51] To survive the pandemic, Qantas announced that it would be axing 6,000 jobs and announced a plan to raise A$1.9 billion in new capital.[52][53] Qantas also announced it would be offloading its 30% stake in Jetstar Pacific to Vietnam Airlines, hence retiring the Jetstar brand in Vietnam.[54]

Qantas retired its last Boeing 747-438ER in July 2020 after almost 49 years of continuous operation of the type—the first 747-238B was introduced in August 1971, while all twelve Airbus A380s were placed in storage (ten at Mojave Air & Space Port and two at Los Angeles International Airport) for a minimum of three years.[55][56] The pilots of the last Boeing 747 flight to Mojave Desert via Los Angeles traced the shape of the iconic Qantas logo in the flight path before the jet continued on its journey.[57]

In November 2020, Qantas issued a public statement expressing their intention to require passengers traveling overseas to provide proof of COVID-19 inoculation. As per the statement made by Alan Joyce, the airline's CEO, the presence of a COVID-19 vaccine would be considered indispensable for the purpose of travel. Joyce expressed their intention to potentially modify the terms and conditions to specify that anyone traveling internationally must have a vaccination before embarking.[58] Qantas also announced that it will cut 2000 jobs trying to limit its financial losses.[59]

In August 2021, Qantas announced that it would require all of its 22,000 employees to be fully vaccinated against the virus.[60]

In May 2022, Qantas ordered twelve A350-1000 aircraft from Airbus to be used in non-stop flights from Sydney to London in late 2025.[61][62][63] In the same month, Qantas agreed terms to purchase Alliance Airlines. In April 2023, the Australian Competition & Consumer Commission (ACCC) opposed the takeover.[64][65]

In August 2022, Qantas Airways announced plans to compete in June 2023 with Air New Zealand on the non-stop Auckland–New York route, which Qantas would originate in Sydney before converting the flight in 2025 to a non-stop Sydney–New York route as part of Project Sunrise, through which Qantas aims to eliminate the "tyranny of distance" by developing non-stop flight routes connecting Australian cities to New York City, and also to London.[66]

In February 2023, Qantas announced soaring profits of A$1.7bn for the second half of 2022, after experiencing losses due to COVID.[67]

In a development described by ABC News as a "mammoth protest vote," on 3 November 2023 nearly 83% of Qantas shareholders voted against the airline's remuneration report.[68]

Destinations

Qantas operates flightseeing charters to Antarctica on behalf of Croydon Travel. It first flew Antarctic flightseeing trips in 1977.[69] They were suspended for a number of years due to the crash of Air New Zealand Flight 901 on Mount Erebus in 1979. Qantas restarted the flights in 1994.[70] Although these flights do not touch down, they require specific polar operations and crew training due to factors like sector whiteout, which contributed to the 1979 Air New Zealand disaster.

With Flights 7 and 8 – a non-stop service between Sydney and Dallas/Fort Worth operated by the Airbus A380 – commencing on 29 September 2014, Qantas operated the world's longest passenger flight on the world's largest passenger aircraft.[71] This was overtaken on 1 March 2016 by Emirates' new Auckland-Dubai service.[72][73] After it ordered Boeing 787 aircraft, Qantas announced an intention to launch non-stop flights between Australia and the United Kingdom during March 2018 from Perth to London. The inaugural flight left Perth on 24 March.[74]

On 19 March 2020, Qantas confirmed it would suspend all international flights and about 60% of domestic flights from the end of March until at least 31 May 2020 following expanded government travel restrictions due to the COVID-19 pandemic.[51][49][50]

Codeshare agreements

As of October 2016, Qantas had codeshare agreements with the following airlines:[75]

Joint ventures

In addition to the above codeshares, Qantas has entered into joint ventures with the following airlines:

Fleet

Current fleet

As of August 2023, Qantas and its subsidiaries operated 337 aircraft, including 79 aircraft by Jetstar Airways; 116 by the various QantasLink-branded airlines and 17 by Express Freighters Australia (on behalf of Qantas Freight, which also wet leases two Atlas Air Boeing 747-400Fs).[87][88][89][90][91]

Company heads

The company heads of Qantas Airways Limited are only listed following 1993, when Qantas' shares once again traded on the stock exchange as publicly listed company, following the Australian Government's move to privatise the remaining 75% of the airline. Throughout Qantas' history, since 1920, there have been many structures, branding and variations including the name 'Qantas' until its current company structure was established in 1993, going from an unlisted public company in which the Commonwealth owned all of the shares, to a listed public company.

Chairpersons of QANTAS Airways Limited
Order Chairperson Period Reference
1 Gary Pemberton 1993–2000 [92]
2 Margaret Jackson 2000–2007 [93]
3 Leigh Clifford 2007–2018 [94]
4 Richard Goyder 2018–present [95]
Managing directors / CEOs of QANTAS Airways Limited
Order MDs / CEOs Period Reference
1 James Strong 1993–2001 [96]
2 Geoffrey Dixon 2001–2008 [97]
3 Alan Joyce 2008–2023 [95]
4 Vanessa Hudson 2023–present

Corporate affairs

The key trends for the Qantas Group (Qantas Airways Ltd and Controlled Entities, which includes Jetstar and Qantas Cargo), are shown below (as at year ending 30 June):[98]

Business indicators from 2016
2016 2017 2018 2019 2020 2021 2022 2023
Turnover (A$m) 16,200 16,057 17,060 17,966 14,257 5,934 9,108 19,815
Net profit[lower-alpha 1] (A$m) 1,029 853 980 891 −1,964 −1,728 −860 1,744
Number of employees (FTE) 29,204 29,596 30,248 29,745 28,957 20,640 21,847 25,426
Number of passengers (m) 52.7 53.7 55.3 55.8 40.8 15.9 21.3 45.7
Passenger load factor (%) 80.1 80.6 83.2 84.2 82.3 63.2 67.9 83.3
Number of aircraft[lower-alpha 2] 303 309 313 314 314 311 322 336
Notes/sources [99] [100] [101] [102] [103] [104][105] [106][105] [9][105]
Business indicators 2008 - 2015
2008 2009 2010 2011 2012 2013 2014 2015
Turnover (A$m) 15,627 14,552 13,772 14,894 15,724 15,902 15,352 15,816
Net profit[lower-alpha 1] (A$m) 970 123 116 249 −244 6 −2,843 560
Number of employees (FTE) 33,670 33,966 32,489 33,169 33,584 33,265 30,751 28,622
Number of passengers (m) 38.6 38.4 41.4 44.5 46.7 48.2 48.8 49.2
Passenger load factor (%) 80.7 79.6 80.8 80.1 80.1 79.3 77.4 79.1
Number of aircraft[lower-alpha 2] 224 229 254 283 308 312 308 299
Notes/sources [107] [107] [108] [109] [110] [111] [112] [113]

Headquarters

Qantas Headquarters in Mascot, Sydney.

Qantas' headquarters are located at the Qantas Centre in the suburb of Mascot, Sydney, New South Wales.[7] The headquarters underwent a redevelopment which was completed in December 2013.[114]

Airline subsidiaries

Qantas has operated a number of passenger airline subsidiaries since inception, including:

  • Australia Asia Airlines – operated from 1990 to 1996 to allow Qantas to serve the Taiwanese market
  • Impulse Airlines – an established airline bought by Qantas in 2001; ceased operations the same year and its assets used to establish Jetstar Airways
  • Australian Airlines – an international leisure airline that operated from 2002 to 2006, serving leisure destinations in Asia as well as Qantas international routes flown out of Cairns.[115]
  • QantasLink – Qantas' regional airline brand encompassing the operations of four Qantas subsidiary airlines (Eastern Australia Airlines, National Jet Systems, Network Aviation and Sunstate Airlines) and a contract carrier
  • Jetstar – currently operating as Qantas' low-cost carrier
  • Jetconnect – a wholly owned Qantas subsidiary established in 2002 that focused on trans-Tasman travel between New Zealand and Eastern Australia cities (Brisbane, Melbourne, and Sydney); the last of Jetconnect's aircraft were transferred to the mainline fleet in October 2018

Qantas operates a freight service under the name Qantas Freight (which uses aircraft operated by Qantas subsidiary Express Freighters Australia and also leases aircraft from Atlas Air) and also wholly owns the logistics-and-air-freight company Australian airExpress.

Aboriginal and Torres Strait Islanders initiatives

Qantas, through its Aboriginal and Torres Strait Islander Programme, has some links with the Aboriginal Australian community.[116] In the Qantas Reconciliation Action Plan 2015 – 2018, Qantas revealed that 1 percent of all their staff are Aboriginal or Torres Strait Islander.[117] Qantas employs a full-time Diversity Coordinator, who is responsible for the programme.[118]

Qantas has also bought and donated Aboriginal art. An installation at its passenger lounge in Brisbane features a painting by Jenna Lee.[119] Qantas has had a number of its aircraft painted with the art of Aboriginal artist Emily Kame Kngwarreye and others with art inspired by Rene Kulitja and Paddy Bedford.[120]

Promotions and Sponsorships

An early television campaign, starting in 1969 and running for several decades, was aimed at American audiences; it featured a live koala, voiced by Howard Morris, who complained that too many tourists were coming to Australia and concluded "I hate Qantas."[121] The koala ads have been ranked among the greatest commercials of all time.[122] A long-running advertising campaign features renditions by children's choirs of Peter Allen's "I Still Call Australia Home", at various famous landmarks in Australia and foreign locations such as Venice.[123] The song has also been used in Qantas's safety videos since 2018.[124][125]

Qantas is the main sponsor of the Australia national rugby union team.[126] It also sponsors the Socceroos, Australia's national association football team.[127] Qantas was the naming rights sponsor for the Formula One Australian Grand Prix from 2010 until 2012.[128] On 26 December 2011, Qantas signed a four-year deal with Australian cricket's governing body Cricket Australia, to be the official carrier of the Australia national cricket team.[129]

Qantas management has expressed strong support for Marriage Equality and LGBTIQ issues,[130] with CEO Alan Joyce said to be, "arguably the most prominent corporate voice in the marriage equality campaign."[131] As official airline partner for the Sydney Mardi Gras, Qantas decorated one of its aircraft with rainbow wording and positioned a rainbow flag next to the tail's flying kangaroo.[132] Qantas also served pride cookies to its passengers.[133] It had a rainbow roo float in the Mardi Gras parade.[131][134] There has been criticism of Qantas using its corporate power to prosecute the private interests on their staff and the community. Peter Dutton has said that chief executives such as Alan Joyce at Qantas should "stick to their knitting" rather than using the company's brand to advocate for political causes.[135] A senior church leader has made similar comments.[136] Despite the criticism, Qantas will continue to advocate for marriage equality[137] which will include offering customers specially commissioned rings with the phrase, "until we all belong". This phrase will also appear on Qantas boarding passes and other paraphernalia. The cost of the campaign by Qantas and other participating companies is expected to be more than $5 million.[138]

Joyce has pledged Qantas will, "continue social-justice campaigning".[139][140][141] In relation to Israel Folau, sacked by Rugby Australia which is financially supported by Qantas,[142] following his social media postings on homosexuality.

Fundamental structural change

In August 2011, the company announced that following financial losses of A$200 million ($209 million) for the year ending June 2011 and a decline in market share, major structural changes would be made.[143] One planned change that did not come to fruition was the plan to create a new Asia-based premium airline that would operate under a different name.[144] In addition to this plan, Qantas announced it planned to cut 1,000 jobs.[145] The reforms included route changes, in particular the cessation of services to London via Hong Kong and Bangkok. While Qantas still operated in these cities, onward flights to London would be via its Oneworld partner British Airways under a code-share service.[146]

The first daylight arrival of a Qantas Airbus A380 at Dubai International Airport on 1 April 2013 is greeted with a water cannon salute. Two Emirates A380s are also shown behind the A380.

The following year Qantas reported an A$245 million full-year loss to the end of June 2012, citing high fuel prices, intense competition and industrial disputes. This was the first full year loss since Qantas was fully privatised 17 years previously, in 1995, and led to the airline cancelling its order of 35 new Boeing 787 aircraft, to reduce its spending.[147] Qantas subsequently divested itself of its 50% holding of StarTrack, Australia's largest road freight company, in part for acquiring full interest in Australian airExpress.[148][149] On 26 March 2012, Qantas set up Jetstar Hong Kong with China Eastern Airlines Corporation, which was intended to begin flights in 2013, but became embroiled in a protracted approval process.[150]

Qantas and Emirates began an alliance on 31 March 2013, in which their combined carriers offered 98 flights per week[151] to Dubai, that saw bookings up six-fold.[152] In September 2013, following the announcement the carrier expected another A$250 million (US$220 million) net loss for the half-year period that ended on 31 December and the implementation of further cost-cutting measures that would see the cut of 1,000 jobs within a year,[153] S&P downgraded Qantas credit from BBB− (the lowest investment grade) to BB+.[154] Moody's applied a similar downgrading a month later.[155]

Losses continued into 2014 reporting year, with the Qantas Group reporting a half year loss of A$235 million (US$208 million)[156] and eventual full year loss of A$2.84 billion.[157] In February 2014 additional cost-cutting measures to save A$2 billion, including the loss of 5,000 jobs that will see the workforce lowered from 32,000 to 27,000 by 2017 were announced.[158] In May 2014 the company stated it expected to shed 2,200 jobs by June 2014, including those of 100 pilots. The carrier also reduced the size of its fleet by retiring aircraft and deferring deliveries; and planned to sell some of its assets.[158][159][160] With 2,200 employees laid off by June 2014, another 1,800 job positions were planned to be cut by June 2015.[161] Also during 2014 the Qantas Sale Act, under which the airline was privatised, was amended to repeal parts of section 7.[162] That act limits foreign ownership of Qantas to 49 percent, with foreign airlines subject to further restrictions, including a 35-percent limit for all foreign airline shareholdings combined. In addition, a single foreign entity can hold no more than 25 percent of the airline's shares.[163]

The airline returned to profit in 2015, announcing a A$557 million after tax profit in August 2015, in contrast with a A$2.84 billion loss the year earlier.[157] In 2015, Qantas sold its lease of Terminal 3 at Sydney Airport, which was due to continue until 2019, back to Sydney Airport Corporation for $535 million. This meant Sydney Airport resumed operational responsibility of the terminal, including the lucrative retail areas.[164]

Design, hospitality, and lifestyle

Design

Noritake for Qantas Tableware by David Caon

Beginning in the early 2000s[165] Qantas began working with industrial designer Marc Newson on aircraft seating and cabin interiors, product design, and first-class lounges.[166] This collaboration resulted in the introduction of the Skybed business class seat in 2003 and led to Newson being named as the first Creative Director of Qantas in 2006.[167] Newson was responsible for the design of the Qantas A380 fleet which first entered service in 2008,[168][169] as well as the Sydney first class lounge.[170] Subsequently, Newson protégé David Caon[171][172] was engaged to design the Boeing 787–9 Dreamliner cabins and seating,[173][174] as well as new first-class and business class lounges,[175] furniture, and accessories.[176] Furniture and accessories designed for Qantas first-class lounges and in-flight service has been manufactured by companies such as Poltrona Frau, Cappellini, Alessi, Tai Ping,[170] and Noritake.[177][178][179][180] Qantas has received many awards for design.[181][182][183]

Catering

Australian chef and entrepreneur Neil Perry, owner of Sydney's Margaret and Rockpool Bar & Grill restaurants, has been responsible for the in-flight and ground based culinary offerings of the airline since becoming the director of food, beverage, and service in 1997.[184][185] In 2022, to celebrate the 25-year collaboration with Perry, Qantas reintroduced a selection of his most popular inflight and lounge dishes.[186]

Uniform

Flight attendant wearing pre-2013 "Morrissey" Qantas uniform

Paris-based Australian designer Martin Grant is responsible for the new Qantas airline staff uniforms that were publicly unveiled on 16 April 2013. These were to replace the previous uniforms, dubbed colloquially as "Morrissey" by staff after the designer, Peter Morrissey. The new outfits combine the colours of navy blue, red and fuchsia pink. Qantas chief executive Alan Joyce stated that the new design "speaks of Australian style on the global stage" at the launch event that involved Qantas employees modelling the uniforms. Grant consulted with Qantas staff members over the course of one year to finalise the 35 styles that were eventually created.[187] Not all employees were happy with the new uniform, however, with one flight attendant being quoted as saying "The uniforms are really tight and they are simply not practical for the very physical job we have to do."[188] In 2020 Grant also designed a Qantas branded athleisure-wear collection.[189][190]

Liveries

Indigenous Art liveries

Two Qantas aircraft are currently decorated with an Indigenous Australian art scheme. One aircraft, a Boeing 737-800 registered as VH-XZJ, wears a livery called Mendoowoorrji, which was revealed in November 2013.[191] The design was drawn from the late West Australian Aboriginal artist Paddy Bedford.[192] The other, Boeing 787–9 Dreamliner registered VH-ZND, is adorned in a paint scheme inspired by the late Emily Kame Kngwarreye's 1991 painting Yam Dreaming. The adaptation of Yam Dreaming to the aircraft, led by Balarinji, a Sydney-based and Aboriginal-owned design firm, incorporates the red Qantas tailfin into the design, which includes white dots with red and orange tones. The design depicts the yam plant, an important and culturally significant symbol in Kngwarreye's Dreaming stories, and a staple food source in her home region of Utopia. The design was applied to the aircraft during manufacture, prior to its delivery in March 2018 to Alice Springs Airport, situated 230 kilometres southeast of Utopia, where the aircraft was met by Kngwarreye's descendants, the local community, and Qantas executives.[193][194] The aircraft would later operate Qantas' inaugural nonstop services between Perth and London Heathrow, and between Melbourne and San Francisco, scheduled with Boeing 787 aircraft.[195][196]

Australian Aboriginal art designs have previously adorned some Qantas aircraft; the first design was called Wunala Dreaming, which was unveiled in 1994 and had been painted on now-retired Boeing 747–400 and 747-400ER aircraft between 1994 and 2012.[197] The motif was an overall-red design depicting ancestral spirits in the form of kangaroos travelling in the outback.[123]

The second design was called Nalanji Dreaming and was depicted on a Boeing 747–300 from 1995 until its retirement in 2005. Nalanji Dreaming was a bright blue design inspired by rainforest landscape and tropical seas.[123][198]

The third design was titled Yananyi Dreaming, and featured a depiction of Uluru. The scheme was designed by Uluru-based artist Rene Kulitja, in collaboration with Balarinji. It was painted on the 737 at the Boeing factory prior to its delivery in 2002.[197] It was repainted into the standard livery in 2014.

Retro Roo liveries

1971 retrojet livery (2014)
1959 retrojet livery (2015)
Boeing 737-800s in 'retro-roo' schemes

In November 2014 the airline revealed that the 75th Boeing 737–800 jet to be delivered would carry a 'retro-livery' based on the airline's 1971 'ochre' colour scheme design featuring the iconic 'Flying Kangaroo' on its tail and other aspects drawn from its 1970s fleet.[199] The aircraft was delivered on 17 November.[200][201]

Qantas announced a second 737–800 would receive a 'retro roo' livery in October 2015.[202] On 16 November 2015 the airline unveiled the second 'retro roo' 737, bearing a replica livery from 1959 to celebrate the airline's 95th birthday.[203][204]

Other liveries

Several Qantas aircraft have been decorated with promotional liveries, promoting telecommunications company Optus; the Disney motion picture Planes; the Australian national association football team, the Socceroos; and the Australian national rugby union team, the Wallabies.[205][206][207][208] Two aircraft – an Airbus A330-200 and a Boeing 747-400ER – were decorated with special liveries promoting the Oneworld airline alliance (of which Qantas is a member) in 2009.[209] On 29 September 2014, nonstop Airbus A380 service to Dallas/Fort Worth International Airport was inaugurated using an A380 decorated with a commemorative cowboy hat and bandana on the kangaroo tail logo.[210][211] Prior to the 2017 Sydney Mardi Gras, Qantas decorated one of its Airbus A330-300 aircraft with rainbow lettering and depicted a rainbow flag on the tail of the aircraft.[132]

Cabin

Domestic

Economy

Domestic Economy Class is offered on all Boeing 737 and Airbus A330 aircraft. Seat pitch is usually 79 cm (31 in) and seat width ranges from 43 to 44 cm (17 to 17+12 in). Layouts are 3–3 on the 737[212] and 2-4-2 on the A330.

International

First

A Qantas first-class suite on the Airbus A380.

First class is offered exclusively on the Airbus A380.[213][214]

It offers 14 individual suites in a 1-1-1 layout.[215] The seats rotate, facing forward for takeoff, but rotating to the side for dining and sleeping, with 83.5 in seat pitch (extending to a 212 cm fully flat bed) and a width of 74 cm (29 in). Each suite has a 43 cm (17 in) widescreen HD monitor with 1,000 AVOD programs. In addition to 110 V AC power outlets, USB ports are offered for connectivity. Passengers are also able to make use of the on-board business lounge on the upper deck. Complimentary access to both the first class and business class lounges (or affiliated lounges) is offered.

Updated versions of this seat were fitted to the airline's refurbished Airbus A380 aircraft from late 2019. This seat featured refreshed cushioning and larger entertainment screens compared to the older version seat.[216]

Business

Business Suites
Qantas Business Suite on all Boeing 787, Airbus A330 and selected Airbus A380 aircraft.

Business Suites are offered on all Boeing 787, Airbus A330-300, and selected Airbus A380 aircraft.

These seats include beds and are in a 1-2-1 configuration.[217] The Business Suite was introduced on the A330 in October 2014, and also contains a bed. This seat includes a Panasonic eX3 system with a touchscreen. By the end of 2016, the business class seats of Qantas' entire Airbus A330 fleet were refitted. Airbus A330 Business Suites are available on Asian routes, transcontinental routes across Australia and smaller routes such as the East Coast triangle.[218][219]

Updated versions of this seat were fitted to the airline's new Boeing 787 fleet from late 2017.[220]

Business Skybeds
Qantas Business Skybed 2 on selected Airbus A380 aircraft.

Business Skybeds are offered exclusively on selected A380 aircraft.

The Skybed 1 (Mark I) version of the lie-flat seats, featured between 2003 and 2019[221] had 150 cm (60 in) of seat pitch and 55 cm (21+12 in) width; however passengers slept at a distinct slope to the cabin floor. The Skybed 2 (Mark II) version, introduced in 2008 has a 200 cm (80 in) pitch, and allows passengers to lie fully horizontal.[222]

In 2019, Qantas began the process of retrofitting its Airbus A380 aircraft with new Business Suites as offered on Airbus A330 and Boeing 787 aircraft. The aircraft will gain six business class seats compared to the previous configuration.[223]

Complimentary access to the Qantas business class lounge (or affiliated lounges) is also offered.[224]

Premium Economy

A Qantas Premium Economy seat on the Boeing 787.

Premium economy class is offered on all Airbus A380 and Boeing 787–9 aircraft.

On the Airbus A380, the seat pitch ranges from 97 to 107 cm (38 to 42 in), with a width of 50 cm (19+12 in). On the Boeing 787, it is configured in a 2-3-2 seating arrangement around the middle of the aircraft, whereas it is in a 2-3-2 seating arrangement at the rear of the upper deck on the A380. The total number of seats depends on the aircraft type, as A380s have 35–60 seats, (depending on the configuration)[225] and 787s have 28 seats.

Qantas premium economy is presented as a lighter business class product rather than most other airlines' premium economy, which is often presented as a higher economy class, however Qantas premium economy does not offer access to premium lounges, and meals are only a slightly uprated version of economy class meals.[226]

In 2019, Qantas began the process of retrofitting its Airbus A380 aircraft with new Premium Economy seats, as offered on Boeing 787 aircraft. The aircraft will gain 25 premium economy seats compared to the previous configuration.[227]

Economy

Qantas international economy cabin on the Airbus A380.

International Economy class is available on all Qantas mainline passenger aircraft.

Seat pitch is usually 79 cm (31 in) and seat width ranges from 43 to 44 cm (17 to 17+12 in). Layouts are 3–3 on the 737,[212] 2-4-2 on the A330, and 3-3-3 on the B787-9. On the A380, the layout is 3-4-3 and there are four self-service snack bars located in between cabins.[228]

In 2019, Qantas began the process of retrofitting its Airbus A380 aircraft which includes new Economy seats with new seat cushions and improved inflight entertainment, as offered on Airbus A330 and Boeing 787 aircraft. The aircraft will have fewer economy seats compared to the previous configuration due to an increase in the number of premium seats.[227]

In-flight entertainment

Qantas in-flight entertainment (IFE) system in Premium Economy

Every Qantas mainline aircraft has some form of video audio entertainment. Qantas has several types of in-flight entertainment (IFE) systems installed on its aircraft and refers to the in-flight experience as "On:Q".

Audio-video entertainment systems

The "Total Entertainment System" by Rockwell Collins[229] was featured on selected domestic and international aircraft between 2000 and 2019.[230] This AVOD system included personal LCD screens in all classes, located in the seat back for economy and business class, and in the armrest for premium economy and first class.

The Mainscreen System is featured on selected Boeing 737–800 aircraft.[231] This entertainment system, introduced between 2002 and 2011, has overhead video screens as the main form of entertainment. Movies are shown on the screens for lengthier flights or TV programmes on shorter flights. A news telecast will usually feature at the start of the flight. Audio options are less varied than on Q, iQ or the Total Entertainment System.

The "iQ" inflight entertainment system by Panasonic Avionics Corporation is featured on all Boeing 747, and selected Airbus A380 and Boeing 737–800 aircraft.[232][233][234] This audio video on demand (AVOD) experience, introduced in 2008, is based on the Panasonic Avionics system and features expanded entertainment options; touch screens; and new communications-related features such as Wi-Fi and mobile phone functionality; as well as increased support for electronics (such as USB and iPod connectivity).[235]

The "Q" inflight entertainment system by Panasonic Avionics Corporation in collaboration with Massive Interactive[236] is featured on all Airbus A330-300, A330-200, Boeing 787 and selected Airbus A380 aircraft. This audio video on demand (AVOD) experience, introduced in 2014 and updated in 2018 on selected aircraft, is based on the Panasonic eX3 system and features extensive entertainment options; enhanced touch screens; and communications-related features such as Wi-Fi and mobile phone functionality; as well as increased support for electronics (such as USB and iPod connectivity). A "my flight" feature offers access to maps, playlists, and a service timeline showing when drinks and meals will be served and the best time for resting on long-haul flights.[237]

Wireless entertainment systems and Wi-Fi

Q Streaming is an in-flight entertainment system in which entertainment is streamed to iPads or personal devices available in all classes on selected aircraft. A selection of movies, TV, music, and a kids' choice are available.

In 2007, Qantas conducted a trial for use of mobile telephones with AeroMobile, during domestic services for three months on a Boeing 767. During the trial, passengers were allowed to send and receive text messages and emails but were not able to make or receive calls.[238]

Since 2014, Sky News Australia has provided multiple news bulletins both in-flight and in Qantas branded lounges. Previously, the Australian Nine Network provided a news bulletin for Qantas entitled Nine's Qantas Inflight News, which was the same broadcast as Nine's Early Morning News, however Nine lost the contract to Sky News.[239]

In July 2015, Qantas signed a deal with American cable network HBO to provide over 120 hours of television programming in-flight from the network which will be updated monthly, as well as original lifestyle and entertainment programming from both Foxtel and the National Geographic Channel. In August 2022, it was announced that the airline had partnered with Network 10 owner Paramount to launch the Paramount+ service on its in-flight entertainment systems.[240]

In 2017 Qantas commenced rolling out complimentary high speed Wi-Fi on domestic aircraft. The services utilises NBN Co Sky Muster satellites to deliver higher speeds than generally offered by onboard Wi-Fi.[241] Previously, in July 2007, Qantas announced that Wi-Fi would be available on its long haul A380s and 747-400s[242] although that system ultimately did not proceed following trials.[243]

Inflight magazine

Qantas: The Australian Way is the airline's in-flight magazine.[244] In mid-2015, the magazine ended a 14-year publishing deal with Bauer Media, switching its publisher to Medium Rare.[245]

Services

Lounges

The Qantas Club

The Qantas Club Lounge at Sydney Airport.

Qantas operates 12 domestic Qantas Club lounges across Australia. Access is available to Qantas domestic Business Class travellers, Qantas Club Members, Qantas Gold, Platinum and Platinum One, OneWorld Sapphire and Emerald frequent flyers when travelling on a Qantas, Jetstar or OneWorld flight.

Business Lounge

Domestic
The Qantas International Business Lounge at Sydney Airport.

Qantas operates domestic Business Lounges in Brisbane, Canberra, Melbourne, Perth and Sydney. Access is available to domestic Business Class, Qantas Platinum, Platinum One, and OneWorld Emerald frequent flyers travelling on a Qantas, Jetstar or OneWorld flight. Compared to Qantas Club lounges the Business Lounges generally offer superior food and beverage.[246][247]

International
The Qantas International Business Lounge at Singapore Changi Airport.

Qantas operates international Business Lounges in Auckland, Honolulu, Los Angeles, Melbourne, Sydney and Wellington. Access is available to international Business Class, First Class, Qantas Club Members, Qantas Gold, Platinum, Platinum One, OneWorld Sapphire and Emerald frequent flyers when travelling on a Qantas, Jetstar or OneWorld flight. Additionally, Qantas operates International lounges in Brisbane, London, Perth, and Singapore.[246] These International lounges replaced the formerly separate first and business class lounges in these locations. These new lounges provide similar service to what is currently offered by Sofitel in the flagship First lounges in Sydney and Melbourne and a dining experience featuring Neil Perry's Spice Temple inspired dishes and signature cocktails.[248]

First Lounge

The Qantas Flagship First Class Lounge at Sydney Airport.

Qantas operates international First Lounges in Auckland, Melbourne, Singapore, Sydney and Los Angeles. Compared to international Business lounges the First Lounges generally offer superior food and beverage. Access is available to First Class, Qantas Platinum, Platinum One, and OneWorld Emerald frequent flyers travelling on a Qantas, Jetstar or OneWorld flight. Qantas Chairmans Lounge Members are permitted access when travelling on any airline.[246]

Chairmans Lounge

Qantas operates domestic Chairmans Lounges in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. Compared to domestic Qantas club and Business lounges the Chairmans Lounge offers superior food and beverage. Access is only available to Qantas Chairmans Lounge Members which is via invitation-only. Chairmans Lounge Memberships are often given to Australian politicians, celebrities, high-profile members of the media and company executive's that hold major corporate travel accounts with Qantas.[249][250]

Lounge access

Qantas Club Members, Gold Frequent Flyers, and Oneworld Sapphire holders are permitted to enter domestic Qantas Clubs when flying on Qantas or Jetstar flights along with one guest who must be travelling. Platinum and Oneworld Emerald Members are permitted to bring in two guests who must be travelling. Internationally, members using Qantas International Business Class lounges (or the Oneworld equivalent). Guests of the member must be travelling to gain access to international lounges.[251] When flying with American Airlines, members have access to Admirals Club lounges and when flying on British Airways, members have access to British Airways' Terraces and Galleries Lounges.[252][253] Travellers holding Oneworld Sapphire or Emerald status are also allowed in Qantas Club lounges worldwide.

Access to Qantas First lounges is open to passengers travelling on internationally operated Qantas or Oneworld first-class flights, as well as Qantas platinum and Oneworld emerald frequent flyers. Emirates first-class passengers are also eligible for access to the Qantas first lounges in Sydney and Melbourne.[246]

The Qantas Club also offers membership by paid subscription (one, two, or four years)[254] or by achievement of Gold or Platinum frequent flyer status. Benefits of membership include lounge access, priority check-in, priority luggage handling and increased luggage allowances.

Qantas Frequent Flyer

The Qantas frequent-flyer program is aimed at rewarding customer loyalty. The program is long-standing, although the date of the actual inception has been a matter that has generated some commentary. Qantas state the program launched in 1987[255] although other sources claim what is the current program was launched in the early 1990s, with a Captain's Club program existing before that.[256]

Points are accrued based on distance flown, with bonuses that vary by travel class. Points can also be earned on other Oneworld airlines as well as through other non-airline partners. Points can be redeemed for flights or upgrades on flights operated by Qantas, Oneworld airlines, and other partners. Other partners include credit cards,[257] car rental companies, hotels and many others. Flights with Qantas and selected partner airlines earn Status Credits — and accumulation of these allows progression to Silver status (Oneworld Ruby), Gold status (Oneworld Sapphire), Platinum and Platinum One status (Oneworld Emerald).[258]

Membership of the program has grown significantly since 2000, when the program had 2.4 million members.[259] By 2005 membership had grown to 4.3 million,[260] then to 7.2 million by 2010[261] and 10.8 million in 2015.[262] As at 2018, the program has 12.3 million members, or approaching the equivalent of half of the Australian population.[263]

Qantas has faced criticism regarding availability of seats for members redeeming points.[264] In 2004, the Australian Competition & Consumer Commission directed Qantas to provide greater disclosure to members regarding the availability of frequent-flyer seats.[265]

In March 2008, an analyst at JPMorgan Chase suggested that the Qantas frequent-flyer program could be worth A$2 billion (US$1.9 billion), representing more than a quarter of the total market value of Qantas.[266]

On 1 July 2008 a major overhaul of the program was announced. The two key new features of the program were Any Seat rewards, in which members could now redeem any seat on an aircraft, rather than just selected seats — although using a dynamic pricing model. The second new feature was Points Plus Pay, which has enabled members to use a combination of cash and points to redeem an award. Additionally, the Frequent Flyer store was also expanded to include a greater range of products and services.[267] Announcing the revamp, Qantas confirmed it would be seeking to raise about A$1 billion in 2008 by selling up to 40% of the frequent flyer program.[268] However, in September 2008, it stated it would defer the float, citing volatile market conditions.[269]

Accidents and incidents

It is often claimed that Qantas has never had an aircraft crash. While it is true that the company has neither lost a jet airliner nor had any jet fatalities, it had eight fatal accidents and an aircraft shot down between 1927 and 1945, with the loss of 63 people. Half of these accidents and the shoot-down occurred during World War II, when the Qantas aircraft were operating on behalf of Allied military forces. Post-war, it lost another four aircraft (one was owned by BOAC and operated by Qantas in a pooling arrangement) with a total of 21 people killed. The last fatal accidents suffered by Qantas were in 1951, with three fatal crashes in five months.[270][271] Qantas' safety record allows the airline to be officially known as the world's safest airline for seven years in a row from 2012 until 2019[272] and again in 2021[273] and 2023.[274]

Since the end of World War II, the following accidents and incidents have occurred:

  • On 23 March 1946, an Avro Lancastrian registered G-AGLX disappeared while flying over the Indian Ocean. The BOAC-owned aircraft was being operated by Qantas on the Karachi—Sydney part of the two airlines' joint service from London to Sydney. It disappeared with seven passengers and crew on board between Colombo, Ceylon (now Sri Lanka), and the Cocos (Keeling) Islands, approximately three hours before it was due to arrive at the Cocos islands.[275]
  • On 7 April 1949, an Avro Lancastrian registered VH-EAS swung on landing at Dubbo, New South Wales during a training flight, causing the gear to collapse. The aircraft was destroyed by fire, but the crew evacuated safely.[276]
  • On 16 July 1951, a de Havilland Australia DHA-3 Drover registered VH-EBQ crashed off the coast of New Guinea (in the Huon Gulf near the mouth of the Markham River) after the centre engine's propeller failed. The pilot and the six passengers on board were killed.[277]
  • On 21 September 1951, a de Havilland DH.84 Dragon registered VH-AXL, crashed in mountainous country southeast of Arona in the central highlands of New Guinea, no passengers were on board, the pilot was killed.[278]
  • On 13 December 1951, a de Havilland DH.84 Dragon registered VH-URV crashed in mountainous country near Mount Hagen, central highlands of New Guinea. The pilot and the two passengers were killed. To date, this was the last fatal accident suffered by Qantas.[279]
  • On 24 August 1960, a Lockheed L-1049 Super Constellation registered VH-EAC crashed on take-off at Mauritius en route to the Cocos Islands, Australia. The take-off was aborted following an engine failure, the aircraft ran off the runway, and was destroyed by fire. There were no fatalities.[280]
  • On 23 September 1999, Qantas Flight 1, a Boeing 747–400 registered VH-OJH, overran the runway while landing at Bangkok, Thailand, during a heavy thunderstorm. The aircraft came to a stop on a golf course, but without fatalities. The Australian Transport Safety Bureau criticised numerous inadequacies in Qantas' operational and training processes.[281]
  • On 25 July 2008, Qantas Flight 30, a Boeing 747–400 registered VH-OJK, suffered a ruptured fuselage and decompression as a result of an oxygen tank explosion over the South China Sea. En route from Hong Kong International Airport to Melbourne Airport, the aircraft made an emergency landing in the Philippines with no injuries.[282]
  • On 7 October 2008, an Airbus A330-300 registered VH-QPA, travelling from Singapore Changi Airport to Perth, Western Australia as Qantas Flight 72, suffered a rapid loss of altitude in two sudden uncommanded pitch down manoeuvres causing serious injuries while 80 nautical miles (150 km; 92 mi) from Learmonth. The aircraft safely landed in Learmonth, with 14 people requiring transportation by air ambulance to Perth. Another 30 people also required hospital treatment, while an additional 30 people had injuries not requiring hospital treatment.[283] Initial investigations identified an inertial reference system fault in the Number-1 Air Data Inertial Reference Unit as the likely origin of the event. On receiving false indication of a very high angle of attack, the flight control systems commanded a pitch down movement, reaching a maximum of 8.5 degrees pitch down.[284] The incident featured in a 7 News documentary.
  • On 4 November 2010, Qantas Flight 32, an Airbus A380 registered VH-OQA, fitted with four Rolls-Royce Trent 972 engines, suffered an uncontained turbine disc failure of its left inboard engine shortly after taking off from Singapore Changi Airport en route to Sydney. The aircraft returned to Singapore and landed safely. None of the 440 passengers or 29 crew on board were injured.[285][286][287]

Il 29 dicembre 2023 il volo Qantas 9141

un A380 della Qantas a subito una discesa da i 31.000  30.000 piedi ma nella discesa il primo ufficiale toglie una protezione flybire perché il 3 motore non dava più potenza il comandante solo non capisce che il terzo motore era danneggiato ma poi lui capisce che il motore 1 era danneggiato e così riduce la potenza nella a 30.988 i motori 1 e 3 esplodono il A380 non e capace solo con 2 motori il aereo e andato subito in stallo aerodinamico e si schianta tutti i 449 persone perdono la vita

Extortion attempts

On 26 May 1971 Qantas received a call from a "Mr. Brown" claiming that there was a bomb planted on a Hong Kong-bound jet and demanding $500,000 in unmarked $20 notes. The caller and threat were taken seriously when he directed police to an airport locker where a functional bomb was found. Arrangements were made to pick up the money in front of the head office of the airline in the heart of the Sydney business district. Qantas paid the money and it was collected, after which Mr. Brown called again, advising the "bomb on the plane" story was a hoax. The initial pursuit of the perpetrator was bungled by the New South Wales Police Force which, despite having been advised of the matter from the time of the first call, failed to establish adequate surveillance of the pick-up of the money. Directed not to use their radios (for fear of being "overheard"), the police were unable to communicate adequately.[288] Tipped off by a still-unidentified informer, the police arrested an Englishman, Peter Macari,[289] finding more than $138,000 hidden in an Annandale property. Convicted and sentenced to 15 years in prison, Macari served nine years before being deported to Britain. More than $224,000 remains unaccounted for. The 1986 telemovie Call Me Mr. Brown, directed by Scott Hicks and produced by Terry Jennings, relates to this incident.[290] On 4 July 1997 a copycat extortion attempt was thwarted by police and Qantas security staff.[291]

Controversies

Sex discrimination controversy

In November 2005 it was revealed that Qantas had a policy of not seating adult male passengers next to unaccompanied children. This led to accusations of discrimination. The policy came to light following an incident in 2004 when Mark Wolsay, who was seated next to a young boy on a Qantas flight in New Zealand, was asked to change seats with a female passenger. A steward informed him that "it was the airline's policy that only women were allowed to sit next to unaccompanied children".[292] Cameron Murphy of the NSW Council for Civil Liberties president criticised the policy and stated that "there was no basis for the ban". He said it was wrong to assume that all adult males posed a danger to children.[293] The policy has also been criticised for failing to take female abusers into consideration.[294]

In 2010, when British Airways was successfully sued to change its child seating policy, Qantas argued again that banning men from sitting next to unaccompanied children "reflected parents' concerns".[295] In August 2012, the controversy resurfaced when a male passenger had to swap seats with a female passenger after the crew noticed he was sitting next to an unrelated girl travelling alone. The man felt discriminated against and humiliated before the other passengers as a possible paedophile.[296] A Qantas spokesman defended the policy as consistent with that of other airlines in Australia and around the globe.[296]

Price fixing

In 2006 a class action lawsuit, alleging price-fixing on air cargo freight, was commenced in Australia. The lawsuit was settled early in 2011 with Qantas agreeing to pay in excess of $21 million to settle the case.[297]

Qantas has pleaded guilty to participating in a cartel that fixed the price of air cargo. Qantas Airways Ltd. was fined CAD$155,000 after it admitted that its freight division fixed surcharges on cargo exported on certain routes from Canada between May 2002 and February 2006.[298][299] In July 2007, Qantas pleaded guilty in the United States to price fixing and was fined a total of $61 million through the Department of Justice investigation. The executive in charge was jailed for six months.[300] Other Qantas executives were granted immunity after the airline agreed to co-operate with authorities.[301] In 2008 the Australian Competition & Consumer Commission fined the airline $20 million for breaches of the acts associated with protecting consumers.[302][303] In November 2010 Qantas was fined 8.8 million euros for its part in an air cargo cartel involving up to 11 other airlines.[304][305] Qantas was fined NZ$6.5 million in April 2011 when it pleaded guilty in the New Zealand High Court to the cartel operation.[306]

Industrial disputes and 2011 grounding of fleet

In response to ongoing industrial unrest over failed negotiations involving three unions (the Australian Licensed Aircraft Engineers Association (ALAEA), the Australian and International Pilots Association (AIPA) and the Transport Workers Union of Australia (TWU)), the company grounded its entire domestic and international fleet from 5 pm AEDT on 29 October 2011, and employees involved would be locked out from 8 p.m. AEDT on 31 October 2011.[307] However, in the early hours of 31 October, Fair Work Australia ordered that all industrial action taken by Qantas and the involved trade unions be terminated immediately.[308] The order was requested by the federal government amid fears that an extended period of grounding would do significant damage to the national economy, especially the tourism and mining sectors.[308] It was reported that the grounding would have had a daily financial impact of A$20 million, and affected an estimated 68,000 customers worldwide.[309]

In 2021, the Transport Workers Union took Qantas to court over the dismissal of 1685 baggage handlers and cleaners during the COVID-19 pandemic, whose roles were later outsourced.[310] The TWU argued that the airline’s actions contravened the Fair Work Act, while Qantas claimed it had to make the cuts to ensure the company's survival during the pandemic. In July 2021, the Federal Court of Australia ruled in favour of the TWU, with Qantas losing an appeal in May 2022, before the case moved to the High Court of Australia in May 2023.[311][312] In September 2023, the High Court ruled against Qantas, upholding the original Federal Court decision and leaving the airline liable for compensation. After the verdict Qantas issued an apology to the sacked workers.[313]

Asylum seeker deportations

Qantas has been subject to protests in relation to the deportation of asylum seekers, which led to disruptions of flights. In 2015 activists prevented the transfer of a Tamil man from Melbourne to Darwin (from where he was to be deported to Colombo) by refusing to take their seats on a Qantas flight.[314][315][316][317][318] It was reported that Qantas banned the student from taking Qantas flights in the future. A nameless head of security from Qantas sent a letter to the Melbourne student's email account saying her "actions are unacceptable and will not be tolerated by the Qantas Group or the Jetstar Group".[319] Also in 2015, another Tamil man was to be sent from Melbourne to Darwin to later be deported. A protest by the man led to him not being put on the aircraft. A spokesman for Qantas said flight QF838 was delayed almost two hours. A spokesperson from Qantas stated that "[s]afety and security is the number-one priority for all airlines and an aircraft is not the right place for people to conduct protests."[320] Campaigners also asked Qantas to rule out deporting Iraqi man Saeed in 2017.[321] Campaigners have asked Qantas not to participate in the high-profile deportation case of the Nadesalingam family.[322][323] In response a Qantas spokesperson stated: "We appreciate that this is a sensitive issue. The government and courts are best placed to make decisions on complex immigration matters, not airlines".[324]

Disputes with Perth Airport

The airline has been in a number of disputes with the operators of Perth Airport. In 2018, the airport sued Qantas in the Supreme Court of Western Australia for allegedly underpaying their aeronautical service fees by $11.3 million; the suit was resolved in 2022 with Qantas forced to pay the airport the owed amount plus an additional $9 million.[325][326] In 2020, Perth Airport had also threatened to cancel several of the airline's leases over unpaid rent between February and May 2020; part of the rental dispute concerned Qantas alleging that Perth Airport had undervalued a Qantas-owned terminal that was sold back to the airport.[327] Qantas had also drawn criticism from both Perth Airport and the Government of Western Australia for delaying an agreed move from their existing isolated terminals to a proposed new terminal in the airport's central precinct;[328][329] in October 2023, it was reported that the airline had come to an agreement to complete the move by 2030, five years after the original agreed timeframe of 2025.[330]

Complaints

In April 2022, consumer advocacy group Choice lodged a complaint with the Australian Competition & Consumer Commission (ACCC) concerning the airline's flight credit policy for cancelled flights during the COVID-19 pandemic, which they alleged was "unfair" and saw customers issued with flight vouchers with short expiration dates that became unusable due to ongoing travel restrictions.[331] Although more than $1 billion in credit had been claimed by Qantas and Jetstar customers by August 2023, that month the airline was hit with a class action lawsuit by customers still seeking refunds and compensation for flights cancelled during the pandemic.[332] During an August 2023 Australian Senate committee hearing concerning the rising cost of living, CEO Alan Joyce was accused of "misleading the Australian public" with the airline's flight credits scheme, among other issues with the carrier.[333] On 31 August 2023, Qantas bowed to public pressure and announced the removal of expiry dates for flight credits issued up to 30 September 2021 as well as giving customers the option of a refund instead, with Joyce admitting in a statement that the airline's implementation of the scheme led to "people [losing] faith in the process".[334]

During September 2022, Four Corners broadcast an episode titled "The Inside Story Of the Chaos at Qantas", detailing passenger service issues and cost cutting by the company.[335]

In March 2023, a report by the ACCC found that the airline was the subject of almost 2,000 complaints over the previous year, with more than 1300 complaints relating to flight cancellations. The report found that complaints about the airline had risen by 70% from the previous year, and that the ACCC receives more complaints about Qantas than any other business.[336][334] In August 2023, the ACCC launched legal action against the airline in the Federal Court of Australia for allegedly continuing to advertise and sell tickets for more than 8,000 flights scheduled between May and July 2022 that were already cancelled, as well as delaying informing existing ticketholders of these cancellations.[334][337]

Awards

  • 2004 Chicago Athenaeum Good Design Award (Qantas Skybed by Marc Newson)[181]
  • 2007 LEAF International Design Award (Sydny First Class lounge by Marc Newson and Sébastien Segers)[338]
  • 2009 Queensland Business Leaders Hall of Fame (Inaugural inductee)[339]
  • 2009 Australian International Design Award of the Year (A380 Economy Class Seat by Marc Newson)[183]
  • 2010 Chicago Athenaeum Good Design Award (A380 First Class suite by Marc Newson)[181][340]
  • 2014 ADI Award (Qantas Singapore Lounge)[341]
  • 2015 Australian Good Design Award (Qantas dinner box by Detmold Packaging)
  • 2019 Sydney Design Awards Gold (Balarinji-Qantas Emily Kame Kngwarreye 787-9 Dreamliner)[342]
  • 2022 SkyTrax Awards[343]
  • 2022 Designers Institute of New Zealand Award (Signage)[344]
  • 2022 Choice Shonky Award[345]

See also

Notes

  1. 1 2 "Statutory profit after tax"
  2. 1 2 at year end

Publications

  • Prins, François (Spring 1994). "Pioneering Spirit: The QANTAS Story". Air Enthusiast. No. 53. pp. 24–32. ISSN 0143-5450.
  • "Qantas August 2011 Investor Briefing: Building a Stronger Qantas" (PDF). Quantas. Retrieved 25 August 2011.
  • Eames, Jim (2021). Red Tail Skies: A big book of Qantas Stories. AUS: Allen & Unwin. ISBN 9781761066627. OCLC 1284985394.
  • Montagnana-Wallace, Neil (2021). The flying kangaroo : 100 years of Qantas. Preston, Victoria. ISBN 978-1-922419-39-2. OCLC 1258150569.{{cite book}}: CS1 maint: location missing publisher (link)

References

  1. "Qantas story takes flight in outback hangar". National Trust. Retrieved 22 July 2023.
  2. "QANTAS INKS STRATEGIC MARKETING PARTNERSHIP WITH SINGAPORE TOURISM BOARD AND CHANGI AIRPORT GROUP". Qantas News Room (Press release). Archived from the original on 28 July 2020. Retrieved 8 May 2018.
  3. "Qantas Group: Singapore is our largest hub outside of Australia – Blue Swan Daily". blueswandaily.com. 14 March 2018. Archived from the original on 8 May 2018. Retrieved 8 May 2018.
  4. Yun, Jessica (24 May 2022). "'Now is the right time': Virgin and Qantas ink deals ahead of travel boom". Sydney Morning Herald. Retrieved 9 November 2022.
  5. "Qantas fleet". Qantas. Retrieved 15 November 2022.
  6. "Qantas on ch-aviation". ch-aviation. Retrieved 9 November 2023.
  7. 1 2 "Other Qantas Contacts". Qantas. Archived from the original on 22 May 2012. Retrieved 10 June 2011. "Head Office Our head office is located at: Qantas Centre 203 Coward Street Mascot NSW 2020"
  8. "Our leadership". Qantas Group. Archived from the original on 24 April 2019. Retrieved 24 April 2019.
  9. 1 2 3 4 5 "Qantas Annual Report 2023" (PDF). Qantas Airways Ltd. Retrieved 24 August 2023.
  10. "Qantas Group Announced Major Jobs, Training and Growth Plans". Retrieved 6 June 2023.
  11. "Qantas reports record annual loss". BBC News. 28 August 2014. Archived from the original on 23 December 2014. Retrieved 21 February 2015.
  12. Butler, Ben (17 March 2020). "Airlines in crisis: Virgin and Qantas under pressure as government hints at support package". The Guardian. ISSN 0261-3077. Archived from the original on 3 June 2020. Retrieved 3 May 2020.
  13. "Qantas story takes flight in outback hangar". National Trust. Retrieved 15 November 2022.
  14. "Qantas frequent flyers get microchip cards, heralding new era in faster travel". The Independent. 13 November 2009. Archived from the original on 4 August 2012.
  15. "Oldest Airlines in the World That Are Still Operating". World Atlas. Archived from the original on 6 April 2019. Retrieved 24 November 2018.
  16. "International Flight Network: Qantas".
  17. "Qantas to fly Aussies over Antarctica on 12hr scenic expedition". Australian Aviation. 11 August 2020. Retrieved 28 August 2023.
  18. "Five leading airlines to launch oneworld global alliance" (Press release). Oneworld. 21 September 1998. Archived from the original on 15 July 2011. Retrieved 5 August 2009.
  19. "Airline Competition in Australia – Final Report" (PDF). ACCC. Retrieved 6 June 2023.
  20. Series 02: Sir Hudson Fysh pictorial collection Volume 6: QANTAS photographic record, 1920–1930, State Library of New South Wales PX*D 294 / vol. 6, No.3 Archived 16 June 2019 at the Wayback Machine
  21. "Small Beginnings". Qantas. Archived from the original on 9 October 2006. Retrieved 16 December 2006.
  22. "The Men Who Established Qantas". Qantas. Archived from the original on 27 June 2018. Retrieved 16 May 2018.
  23. "Our history". www.qantas.com. Archived from the original on 27 January 2021. Retrieved 26 January 2021.
  24. "The Move to Brisbane". Our Company. Qantas. Archived from the original on 9 October 2006. Retrieved 16 December 2006.
  25. "Venturing Overseas". Our Company. Qantas. Archived from the original on 9 October 2006. Retrieved 16 December 2006.
  26. "The World at War". Our Company. Qantas. Archived from the original on 9 October 2006. Retrieved 16 December 2006.
  27. "The Rise of Civil Aviation to 1970". National Stories. Australian Heritage Commission. Archived from the original on 6 December 2006. Retrieved 7 January 2007.
  28. 1 2 Roger Thiedeman (27 February 2007). "Koggala, Catalinas, and the double sunrise". The Sunday Times. Colombo, Sri Lanka. Archived from the original on 10 April 2009. Retrieved 15 February 2009.
  29. "Australia/Asia/Europe during World War II". Air Routes. Petan.net. Archived from the original on 7 January 2009. Retrieved 15 February 2009.
  30. "Indian Ocean – New Guinea – Kangaroo Service – 1950–1946". Archive. Flight Global website. Archived from the original on 14 March 2012. Retrieved 15 February 2009.
  31. "Post War Expansion". Our Company. Qantas. Archived from the original on 9 October 2006. Retrieved 16 December 2006.
  32. Easdown, Geoff. "Qantas through the years Archived 9 August 2011 at the Wayback Machine." The Herald Sun. 22 November 2006. Retrieved 28 April 2010.
  33. Wilson, Stewart (1998). Boeing 707 Douglas DC-8 & Vickers VC10. ACT, Australia: Aerospace Publications. p. 185. ISBN 1-875671-36-6.
  34. "World airline directory – Qantas Airways". Flight International. Vol. 143, no. 4362. 24–30 March 1993. p. 117. ISSN 0015-3710. Archived from the original on 5 November 2012.
  35. The Hon R. Willis, Answer to a Question without Notice, House of Representatives Debates, 13 May 1993, p.775.
  36. Commonwealth of Australia Budget Statements 1996–97, Budget Paper no. 3, p. 3-191.
  37. Ian Thomas, '"Luck" played a key part in float success', Australian Financial Review, 31 July 1995.
  38. "Qantas to remain Australian-owned". SBS News. 18 July 2014. Archived from the original on 12 November 2021. Retrieved 12 November 2021. The revamped Qantas Sale Act insists 51 per cent of the airline remains in Australian hands.
  39. "Oneworld: The alliance to serve the world takes off on February 1". Oneworld. 25 January 1999. Archived from the original on 31 August 2007. Retrieved 15 May 2007.
  40. "Boeing Welcomes Qantas Decision on 737–800 Purchase". Boeing. 29 October 2001. Archived from the original on 12 June 2007. Retrieved 15 May 2007.
  41. "Ansett Airlines Shut Down; NZ Prime Minister Blockaded in Melbourne; Howard Returns to Parochial Political Realities". australianpolitics.com. 14 September 2001. Archived from the original on 10 February 2007. Retrieved 15 May 2007.
  42. "Qantas to Open New Base in Cairns". Qantas. 3 May 2007. Archived from the original on 1 July 2007. Retrieved 15 May 2007.
  43. Fenner, Robert and Steve Rothwell (18 December 2008). "British Airways, Qantas Talks Fail on Ownership Split". Bloomberg. Archived from the original on 25 May 2010. Retrieved 18 December 2008.
  44. "Joyce defends Qantas grounding as backlash grows". ABC News. 30 October 2011. Archived from the original on 24 April 2020. Retrieved 30 October 2011.
  45. Chong, Jordan (25 March 2018). "Qantas changes the game with departure of first nonstop Australia-UK passenger flight". Australian Aviation. Sydney, NSW. Archived from the original on 26 March 2018. Retrieved 26 March 2018.
  46. "Australia-UK: First non-stop flight arrives in London from Perth". BBC News. British Broadcasting Corporation. 25 March 2018. Archived from the original on 25 March 2018. Retrieved 25 March 2018.
  47. Munk, David (25 March 2018). "First non-stop scheduled flight from Australia to Britain lands after 17 hours". The Guardian. Archived from the original on 25 March 2018. Retrieved 25 March 2018.
  48. Neate, Rupert (20 October 2019). "Qantas Dreamliner completes longest ever commercial flight". TheGuardian.com. Archived from the original on 22 October 2019. Retrieved 22 October 2019.
  49. 1 2 "Qantas domestic network changes" (Press release). Qantas. Archived from the original on 15 June 2020. Retrieved 19 March 2020. ...we'll be suspending around 60 per cent of our domestic flying until the end of May 2020.
  50. 1 2 "Qantas to cease international flying, tells majority of workforce to take leave". Reuters. 19 March 2020. Archived from the original on 12 June 2020. Retrieved 19 March 2020.
  51. 1 2 "Qantas International network changes" (Press release). Qantas. Archived from the original on 15 June 2020. Retrieved 19 March 2020. All Qantas and Jetstar international flights from Australia will be suspended from the end of March until at least 31 May 2020. Some additional services may be considered to assist with repatriation. More than 150 aircraft will be grounded during this time, including all of Qantas' A380s, 747s and B787s.
  52. "Coronavirus: Qantas to axe 6,000 jobs due to pandemic". BBC News. 25 June 2020. Archived from the original on 25 June 2020. Retrieved 26 June 2020.
  53. "Australia's Qantas airline to cut 6,000 jobs as virus hits". Associated Press. 25 June 2020. Archived from the original on 24 July 2020. Retrieved 24 July 2020.
  54. "Qantas to sell stake in Jetstar Pacific". Australian Aviation. 16 June 2020. Archived from the original on 21 June 2020. Retrieved 26 June 2020.
  55. McCubbing, Gus (21 July 2020). "Qantas bids farewell to last 747 jumbo jet". 7News. Archived from the original on 22 July 2020. Retrieved 23 July 2020.
  56. "How Qantas will hibernate its Airbus A380 for the next three years Executive Traveller 7 July 2020". 7 July 2020. Archived from the original on 23 July 2020. Retrieved 23 July 2020.
  57. "Qantas' last Boeing 747 leaves fitting 'farewell message' on flight path radar". 7NEWS.com.au. 22 July 2020. Archived from the original on 24 July 2020. Retrieved 24 July 2020.
  58. Phillip Georgiadis (23 November 2020). "Qantas to demand proof of Covid vaccination from international passengers". Financial Times. Archived from the original on 23 November 2020. Retrieved 23 November 2020.
  59. "Coronavirus: Qantas adds to job cuts by outsourcing 2,000 roles". BBC News. 30 November 2020. Archived from the original on 30 November 2020. Retrieved 30 November 2020.
  60. Khadem, Nassim (17 August 2021). "Qantas makes COVID-19 vaccinations mandatory for all of its workers". Archived from the original on 18 October 2021. Retrieved 18 October 2021.
  61. Manekar, Sameer; Freed, Jamie (2 May 2022). "Qantas orders Airbus jets for world's longest non-stop flight". Reuters. Retrieved 2 May 2022.
  62. "Qantas announces plans for non-stop flights from Sydney to New York and London". the Guardian. 2 May 2022. Retrieved 3 May 2022.
  63. "Qantas Revives Plan for World's Longest Direct Flights". Bloomberg.com. 1 May 2022. Retrieved 3 May 2022.
  64. ACCC opposes Qantas' acquisition of Alliance Australian Competition & Consumer Commission 20 April 2023
  65. Competition watchdog rejects Qantas' acquisition of Alliance Sydney Morning Herald 20 April 2023
  66. Mark Caswell (25 August 2022). "Qantas to launch nonstop Auckland-JFK service". Business Traveller. Retrieved 1 September 2022.
  67. "Qantas: Australian airline's profits soar back after record Covid losses". BBC News. 23 February 2023. Retrieved 23 February 2023.
  68. "Live: Qantas board on notice after 83pc protest vote by shareholders over executive pay". ABC News. 2 November 2023. Retrieved 3 November 2023.
  69. "Tourism in Antarctica – Some Background" (PDF). Archived (PDF) from the original on 8 February 2013.
  70. "Other News – 09/11/2009". Air Transport World. 14 September 2009. Archived from the original on 23 May 2012. Retrieved 22 August 2011. It has partnered with Antarctica Sightseeing Flights of Melbourne since 1994 using 747-400s. "Other News – 09/11/2009 | ATWOnline". Archived from the original on 16 June 2012. Retrieved 22 August 2011.{{cite web}}: CS1 maint: bot: original URL status unknown (link)
  71. "World's Longest Flight on Biggest Plane". Fox News. Archived from the original on 4 January 2016.
  72. "emirates.com". emirates.com. 28 January 2016. Archived from the original on 9 January 2019. Retrieved 5 February 2018.
  73. Ben Mutzabaugh, USA TODAY (1 March 2016). "Emirates overtakes Qantas for world's longest flight". USA TODAY. Archived from the original on 12 October 2017. Retrieved 10 September 2017.
  74. "Qantas confirms direct flights from Perth to London". The Sydney Morning Herald. 12 December 2016. Archived from the original on 13 December 2016. Retrieved 11 January 2017.
  75. "Profile on Qantas Airways". CAPA. Centre for Aviation. Archived from the original on 29 October 2016.
  76. "QANTAS AND AIR FRANCE RENEW PARTNERSHIP TO OFFER CUSTOMERS MORE TRAVEL OPTIONS BETWEEN AUSTRALIA AND FRANCE". Qantas News Room (Press release). Archived from the original on 24 May 2018. Retrieved 24 May 2018.
  77. Schofield, Adrian (1 June 2018). "Air New Zealand & Qantas to codeshare". Air Transport World. Archived from the original on 17 June 2018.
  78. "Cathay Pacific And Qantas To Bring Australia And Asia Closer Together". Qantas News Room (Press release). 21 September 2018. Archived from the original on 16 October 2018. Retrieved 16 October 2018.
  79. Liu, Jim (7 September 2017). "El Al / Qantas codeshare partnership begins in Sep 2017". Routesonline. Archived from the original on 7 September 2017. Retrieved 7 September 2017.
  80. "Qantas grows codeshare network with new destinations across India". 19 January 2023.
  81. "Qantas e ITA Airways vanno in code share" [Qantas codeshare with ITA Airways]. italiavola.com (in Italian). 16 December 2021. Archived from the original on 16 December 2021. Retrieved 16 December 2021.
  82. "Qantas / Jetstar Pacific begins codeshare service from March 2018". Routesonline. Archived from the original on 19 March 2018. Retrieved 19 March 2018.
  83. "KLM / QANTAS begins codeshare service from Nov 2018". Routesonline. 1 November 2018. Archived from the original on 8 November 2018. Retrieved 1 November 2018.
  84. "American and Qantas implement joint venture". FlightGlobal. 6 November 2019. Archived from the original on 6 November 2019. Retrieved 11 November 2019.
  85. "Qantas and China Eastern welcome ACCC authorisation of joint venture" (Press release). Qantas. 21 August 2015. Archived from the original on 11 November 2019. Retrieved 11 November 2019.
  86. "Emirates-Qantas JV expands as partnerships become more intricate, while some airlines go it alone". CAPA. 27 October 2016. Archived from the original on 11 November 2019. Retrieved 11 November 2019.
  87. "Aircraft register search: Registered Operator Qantas Airways". casa.gov.au. Civil Aviation Safety Authority. Archived from the original on 4 July 2018. Retrieved 10 February 2019.
  88. Australian civil aircraft register search Archived 28 August 2017 at the Wayback Machine, using "Jetstar", "Eastern Australia Airlines", "Express Freighters", "Sunstate Airlines" and "Network Aviation" in turn as the "Registered Operator" search parameter. Searches conducted 15 November 2018
  89. Australian civil aircraft register search Archived 25 January 2018 at the Wayback Machine, using "717–200" as the "Aircraft model" search parameter. Search conducted 1 February 2015.
  90. "About Qantas – Qantas Freight" Archived 25 November 2009 at the Wayback Machine Retrieved 13 November 2009.
  91. "ATCG Airlines Launches New International Services" (Press release). Air Transport Services Group. 9 June 2009. Archived from the original on 4 July 2009. Retrieved 13 November 2009.
  92. "Annual report 2000" (PDF).
  93. "Mental as anything – Maj tells of the passion". The Sydney Morning Herald. 12 May 2007. Retrieved 13 May 2007.
  94. The Wall Street Transcript. “Clifford, Leigh,” September 11, 2015. https://www.twst.com/bio/leigh-clifford/.
  95. 1 2 Qantas.com. “Our Leadership | Qantas AU,” 2017. https://www.qantas.com/au/en/qantas-group/acting-responsibly/our-leadership.html.
  96. HARPER, JANE. “Corporate Visionary and a True Sport.” dailytelegraph. dailytelegraph, March 4, 2013. https://www.dailytelegraph.com.au/former-qantas-chief-james-strong-was-a-corporate-visionary-and-a-true-sport/news-story/d88577abe318f7bbd89488cd8116bcff.
  97. "Former rivals Geoff Dixon and Brett Godfrey partner in walking tourism venture". Financial Review. 24 November 2016. Retrieved 19 August 2018.
  98. "Qantas Investors | Investor Centre". investor.qantas.com. Retrieved 21 November 2023.
  99. "Qantas Annual Report 2016" (PDF). Qantas Airways Ltd. Archived (PDF) from the original on 21 April 2021. Retrieved 27 September 2017.
  100. "Qantas Annual Report 2017" (PDF). Qantas Airways Ltd. Archived (PDF) from the original on 21 April 2021. Retrieved 27 September 2017.
  101. "Qantas Annual Report 2018" (PDF). Qantas Airways Ltd. Archived (PDF) from the original on 15 April 2021. Retrieved 30 May 2019.
  102. "Qantas Annual Report 2019" (PDF). Qantas Airways Ltd. Archived (PDF) from the original on 27 November 2020. Retrieved 13 December 2019.
  103. "Qantas Annual Report 2020" (PDF). Qantas Airways Ltd. Retrieved 1 March 2023.
  104. "Qantas Annual Report 2021" (PDF). Qantas Airways Ltd. Retrieved 1 March 2023.
  105. 1 2 3 "Qantas Sustainability Report 2023" (PDF). Qantas. 20 September 2023. Retrieved 11 October 2023.
  106. "Qantas Annual Report 2022" (PDF). Qantas Airways Ltd. Retrieved 1 March 2023.
  107. 1 2 "Preliminary Final Report 2009" (PDF). Qantas Airways Ltd. Archived (PDF) from the original on 3 March 2016. Retrieved 25 January 2013.
  108. "Preliminary Final Report 2010" (PDF). Qantas Airways Ltd. Archived (PDF) from the original on 20 July 2012.
  109. "Preliminary Final Report 2011" (PDF). Qantas Airways Ltd. Archived (PDF) from the original on 21 July 2012.
  110. "Preliminary Final Report 2012" (PDF). Qantas Airways Ltd. Archived (PDF) from the original on 16 September 2012.
  111. "Preliminary Final Report 2013" (PDF). Qantas Airways Ltd. Archived (PDF) from the original on 3 March 2016. Retrieved 29 August 2013.
  112. "Preliminary Final Report 2014" (PDF). Qantas Airways Ltd. Archived (PDF) from the original on 3 March 2016. Retrieved 28 August 2014.
  113. "Preliminary Final Report 2015" (PDF). Qantas Airways Ltd. Archived (PDF) from the original on 4 March 2016. Retrieved 20 August 2015.
  114. "Qantas Headquarters Redevelopment". architectus. Archived from the original on 12 April 2021. Retrieved 21 January 2019.
  115. "Airreview Australian Airlines". Airreview. Archived from the original on 19 August 2018. Retrieved 17 January 2012.
  116. Phillips, Yasmine (29 May 2019). "Australian organisations unite to support Uluru Statement from the Heart – News and Events | Curtin University, Perth, Western Australia". News and Events. Archived from the original on 18 March 2020. Retrieved 31 March 2020.
  117. "Qantas Reconciliation Action Plan 2015 – 2018" (PDF). Archived (PDF) from the original on 12 January 2021. Retrieved 11 January 2021.
  118. "Aboriginal & Torres Strait Islanders Initiatives". Archived from the original on 21 April 2007. Retrieved 23 April 2007.
  119. Archibald-Binge, Ella (18 October 2016). "Indigenous artwork to greet international Qantas passengers". National Indigenous Television. Archived from the original on 26 October 2016. Retrieved 14 November 2020.
  120. Morelli, Laura (15 February 2018). "Anmatyerre artist's work on latest Qantas aircraft". National Indigenous Television. Archived from the original on 15 November 2020. Retrieved 14 November 2020.
  121. "Teddy will be missed". Boca Raton News. 15 March 1976. Archived from the original on 4 September 2015. Retrieved 16 August 2013.
  122. "100 greatest TV spots of all time". Drew Babb & Associates. Archived from the original on 13 November 2013. Retrieved 16 August 2013.
  123. 1 2 3 "Qantas". Superbrands Australia. Archived from the original on 6 January 2014. Retrieved 5 January 2014.
  124. "'Aussies Being Aussies' Around the World in New Safety Video". Archived from the original on 6 April 2020. Retrieved 3 March 2020.
  125. "One Hundred Years of Style and Innovation in New Qantas Safety Video". Archived from the original on 1 March 2020. Retrieved 3 March 2020.
  126. "Our Partners". rugby.com.au. Australian Rugby Union. Archived from the original on 9 December 2013. Retrieved 5 January 2014.
  127. "Our Partners". footballaustralia.com.au. Football Australia. Archived from the original on 9 April 2014. Retrieved 5 January 2014.
  128. "Qantas – Official Airline". grandprix.com.au. Australian Grand Prix Corporation. Archived from the original on 6 January 2014. Retrieved 5 January 2014.
  129. "Qantas Cricket Australia's official airline" (Press release). Cricket Australia. 26 December 2011. Archived from the original on 6 January 2014. Retrieved 6 January 2014.
  130. Akersten, Matt (5 May 2015). "Qantas CEO: "We're all in unison on marriage equality"". Samesame.com.au. Archived from the original on 1 April 2017. Retrieved 1 April 2017.
  131. 1 2 Brook, Benedict (21 September 2015). "Up, up and a-gay". Star Observer. Archived from the original on 1 April 2017. Retrieved 1 April 2017.
  132. 1 2 Munro O'Brien, Jodie (14 February 2017). "Sydney Gay and Lesbian Mardi Gras honoured by Qantas 'Rainbow Roo'". The Courier Mail. Archived from the original on 3 May 2017. Retrieved 1 April 2017.
  133. "Love, Pride & Cookies". E Global Travel Media. 25 February 2017. Archived from the original on 2 April 2017. Retrieved 1 April 2017.
  134. Jahshan, Elias (21 September 2015). "Qantas chief executive Alan Joyce in front of the "rainbow roo" that appeared on his airline's Sydney Gay and Lesbian Mardi Gras parade float. The rainbow tail is now a fixture in the Qantas HQ foyer". Star Observer. Archived from the original on 1 April 2017. Retrieved 1 April 2017.
  135. Koziol, Michael (18 March 2017). "Turnbull government 'won't be bullied' by CEOs on same-sex marriage, says Peter Dutton". Sydney Morning Herald. Archived from the original on 2 April 2017. Retrieved 1 April 2017.
  136. Livingstone, Tess (1 April 2017). "Catholic archbishop Fisher to CEOs: butt out of same-sex debate". The Australian. Archived from the original on 28 July 2020. Retrieved 1 April 2017.
  137. Jones, Jess (19 March 2017). "Qantas continues equal marriage advocacy despite Dutton criticism". Star Observer. Archived from the original on 1 April 2017. Retrieved 1 April 2017.
  138. Koziol, Michael (3 April 2017). "'Fed up': Eric Abetz slams big business over latest same-sex marriage push". Sydney Morning Herald. Archived from the original on 4 April 2017. Retrieved 3 April 2017.
  139. Jones, Jesse (9 May 2019). "Alan Joyce Qantas will continue social-justice campaigning". Star Observer. Archived from the original on 7 June 2019. Retrieved 7 June 2019.
  140. "Order of Australia: Same-sex marriage support pays off for Qantas, Joyce says". Sydney Morning Herald. 12 June 2017. Archived from the original on 15 June 2017. Retrieved 25 June 2017.
  141. "Qantas boss tops LGBT leaders list for backing same-sex marriage in Australia". The Guardian. 26 October 2017. Archived from the original on 20 May 2019. Retrieved 7 June 2019.
  142. "Qantas chief Alan Joyce breaks his silence on Israel Folau posts". News.com. 10 May 2019. Archived from the original on 7 June 2019. Retrieved 7 June 2019.
  143. "Qantas announces sweeping changes". www.abc.net.au. 16 August 2011. Archived from the original on 30 November 2020. Retrieved 31 March 2020.
  144. O'sullivan, Matt (10 March 2012). "Qantas shelves Asia airline plan". The Sydney Morning Herald. Archived from the original on 25 October 2018. Retrieved 27 September 2018.
  145. Gelineau, Kristen (16 August 2011). "Qantas to slash 1,000 jobs, start new Asian airline". Globe and Mail. Canada. Archived from the original on 29 August 2011.
  146. "QANTAS NS12 Operation Changes: Update 2 as of 22AUG11". 22 August 2011. Archived from the original on 20 September 2011. Retrieved 22 August 2011.
  147. "Qantas cancels jet orders as it posts first loss". 23 August 2012. Archived from the original on 24 August 2012. Retrieved 23 August 2012.
  148. "Australia Post finalises StarTrack acquisition". Australia Post. 14 November 2012. Archived from the original on 21 November 2012. Retrieved 25 March 2014.
  149. "Australia Post to buy Qantas out of freight group StarTrack in $400 million deal". Herald Sun. Melbourne. 2 October 2012. Archived from the original on 30 December 2012.
  150. Fickling, David; Wang, Jasmine (26 March 2012). "Qantas, China Eastern Plan Cheap Flights for Asia Middle". Bloomberg. Archived from the original on 31 May 2014. Retrieved 11 March 2017.
  151. "Capital Business » Emirates, Qantas historic partnership begins". Capitalfm.co.ke. 2 April 2013. Archived from the original on 3 April 2013. Retrieved 3 July 2013.
  152. Fickling, David (31 March 2013). "Qantas Europe Sales Up 6-Fold as Emirates Alliance Takes Off". Bloomberg. Archived from the original on 15 May 2013. Retrieved 3 July 2013.
  153. Paylor, Anne (5 December 2013). "Qantas warns of half-year losses, announces 1,000 staff cutbacks". Air Transport World. Archived from the original on 6 December 2013.
  154. Kelly, Ross (6 December 2013). "S&P Downgrades Qantas". The Wall Street Journal. Archived from the original on 6 December 2013.
  155. Paylor, Anne (9 January 2014). "Qantas receives second rating downgrade". Air Transport World. Archived from the original on 10 January 2014.
  156. Nensel, Mark (27 February 2014). "Qantas Group reports $208 million loss for FY14 first half". Air Transport World. Archived from the original on 28 February 2014. 
  157. 1 2 Ryan, Peter (20 August 2015). "Qantas swings back to $557m profit, announces $505m shareholder payment". ABC. Archived from the original on 22 September 2018. Retrieved 27 September 2018.
  158. 1 2 "Qantas responds to deterioration: cuts 5,000 jobs & 50 aircraft – but changes are overdue". Centre for Aviation. Archived from the original on 27 February 2014. 
  159. Taylor, Ellis (27 February 2014). "Qantas slashes 5,000 jobs as it posts A$252m H1 loss". Flightglobal. Singapore. Archived from the original on 27 February 2014.
  160. Paylor, Ellis (27 February 2014). "Qantas to trim 747 fleet, defer 787 and A380 deliveries". Flightglobal. Singapore. Archived from the original on 27 February 2014. "Qantas to trim 747 fleet, defer 787 and A380 deliveries – 2/27/2014 – Flight Global". Archived from the original on 27 February 2014. Retrieved 27 February 2014.{{cite web}}: CS1 maint: bot: original URL status unknown (link)
  161. Schofield, Adrian (8 July 2014). "More maintenance jobs axed in Qantas cost-cutting effort". Air Transport World. Archived from the original on 8 July 2014.
  162. "QANTAS Sale Amendment Act 2014 (No. 94, 2014)". AustLII. 8 August 2014. Archived from the original on 18 May 2015. Retrieved 8 May 2015.
  163. O'Sullivan, Matt (25 June 2012). "Ditching sale act won't end turbulence for vexed Qantas". Sydney Morning Herald. Archived from the original on 4 September 2015. Retrieved 27 August 2012.
  164. Flynn, David (18 August 2015). "Qantas sells Sydney Airport terminal lease for $535 million". Australian Business Traveller. Archived from the original on 4 September 2015. Retrieved 18 August 2015.
  165. A history of intellectual property in 50 objects. Claudy Op den Kamp, Dan Hunter. Cambridge, United Kingdom. 2019. ISBN 978-1-108-42001-3. OCLC 1078971227.{{cite book}}: CS1 maint: location missing publisher (link) CS1 maint: others (link)
  166. Kuang, Cliff (13 March 2009). "Marc Newson's Qantas A380 Interiors Make Us Want to Fly to Australia". Fast Company. Retrieved 15 November 2022.
  167. "Marc Newson | Biography, Designs, & Facts | Britannica". www.britannica.com. Retrieved 15 November 2022.
  168. "Industrial designer Marc Newson sits in the Qantas A380 First Suite class, Sydney, 21 September 2008 [picture]". Trove. Retrieved 15 November 2022.
  169. Binlot, Ann. "Marc Newson On Designing Airplane Interiors And Airport Lounges For Qantas". Forbes. Retrieved 15 November 2022.
  170. 1 2 "Qantas Sydney First Lounge / Marc Newson". ArchDaily. 10 March 2009. Retrieved 26 January 2023.
  171. Souter, Fenella (25 August 2017). "Coming soon: Perth-London direct flights. This man will make them more bearable". The Sydney Morning Herald. Retrieved 15 November 2022.
  172. "High-flying designer David Caon on the books that keep him grounded". Australian Financial Review. 16 October 2019. Retrieved 26 January 2023.
  173. "David Caon profile: from classic car worship to Dreamliner design – Executive Traveller". www.executivetraveller.com. 14 August 2019. Retrieved 15 November 2022.
  174. David Caon Designing The QANTAS 787 Dreamliner #MadeOfMakers, retrieved 19 November 2022
  175. "Radical departure gallery – Issue 114 – Magazine". Monocle. Retrieved 26 January 2023.
  176. Noble, Dimity (24 July 2017). "Qantas takes high design to the skies with new tableware range". wallpaper.com. Retrieved 15 November 2022.
  177. designboom, kieron marchese I. (27 September 2017). "david caon x noritake create ultra-light tableware for qantas airways". designboom | architecture & design magazine. Retrieved 15 November 2022.
  178. "Plate from Qantas A380 Inflight Service". philamuseum.org. Retrieved 15 November 2022.
  179. "Tableware by David Caon for Qantas" (PDF). Qantas Newsroom. Retrieved 8 April 2023.
  180. "Qantas First Lounges by Marc Newson". Dezeen. 1 September 2007. Retrieved 15 November 2022.
  181. 1 2 3 "Qantas A380 First Class Suite Wins Good Design Award". www.dexigner.com. 26 January 2010. Retrieved 24 October 2022.
  182. Hoyer, Melissa (29 January 2015). "And the award for best airport lounge in the world goes to ... Qantas". news.com.au. Retrieved 15 November 2022.
  183. 1 2 "Qantas A380 economy seat wins designer award | Key Aero". www.key.aero. Retrieved 15 November 2022.
  184. "Qantas celebrates 25-year partnership with chef Neil Perry". Business Traveller. Retrieved 15 November 2022.
  185. "Neil Perry's role with Qantas to expand beyond food to wine". Australian Financial Review. 25 June 2015. Retrieved 15 November 2022.
  186. Scott, Katherine (2 November 2022). "Forget caviar: Neil Perry reveals simple dish first class Qantas passengers demand". Traveller. Retrieved 21 November 2022.
  187. Glynnis Traill-Nash (17 April 2013). "It's hats off to new-age Qantas uniform". The Australian. Archived from the original on 18 April 2013. Retrieved 18 April 2013.
  188. "Qantas new uniform too sexy say staff". HR Grapevine. Archived from the original on 28 October 2014. Retrieved 28 October 2014.
  189. "The Flygge Series: Qantas launches retro leisure clothing range by Martin Grant". TheDesignAir. 17 October 2020. Retrieved 15 November 2022.
  190. "Qantas unveils leisure clothing line by Martin Grant". Business Traveller. Retrieved 15 November 2022.
  191. Taylor, Ellis (11 November 2013). "PICTURE: Qantas takes delivery of 'Mendoowoorrji' 737". Singapore: Flightglobal. Archived from the original on 11 November 2013. "PICTURE: Qantas takes delivery of 'Mendoowoorrji' 737 – 11/11/2013 – Flight Global". Archived from the original on 28 January 2015. Retrieved 11 November 2013.{{cite web}}: CS1 maint: bot: original URL status unknown (link)
  192. David Flynn (9 November 2013). "Photo gallery: Qantas' new Boeing 737–800 wears Aboriginal livery". Australian Business Traveller. Archived from the original on 10 November 2013. Retrieved 10 November 2013.
  193. Frawley, Gerard (2 March 2018). "Indigenous-painted Qantas 787 'Yam Dreaming' arrives in Alice Springs". Australian Aviation. Aviator Media Pty Ltd. Archived from the original on 11 July 2018. Retrieved 3 September 2018.
  194. "Flying Art Series – Qantas Dreamliner Emily Kame Kngwarreye – Boeing 787–9". Qantas. Qantas Airways Limited. Archived from the original on 4 September 2018. Retrieved 3 September 2018.
  195. Joseph, Yonette (25 March 2018). "A First in Flight: Australia to the U.K., in 17 Hours". The New York Times. Archived from the original on 9 November 2020. Retrieved 3 September 2018.
  196. Pallini, Thomas (1 September 2018). "A Day of Firsts: Qantas Inaugurates New Dreamliner Service to the U.S." AirlineGeeks.com. Airline Geeks, LLC. Archived from the original on 4 September 2018. Retrieved 3 September 2018.
  197. 1 2 "New Aboriginal Design Aircraft For Domestic Skies" (Press release). Melbourne: Qantas. 14 February 2002. Archived from the original on 31 December 2013. Retrieved 29 December 2013.
  198. Creedy, Steve (30 September 2013). "New Flying Art indigenous-themed aircraft to fly for Qantas in November". The Australian. Archived from the original on 30 September 2013. Retrieved 5 January 2014.
  199. "First photo: Qantas reveals 'flying kangaroo' livery on Boeing 737". Australian Business Traveller. 10 November 2014. Archived from the original on 10 November 2014. Retrieved 10 November 2014.
  200. "Retro 'Roo". Airliner World. January 2015. p. 16.
  201. Rhodes, Sheriden (17 November 2014). "Qantas retro livery unveiled on Boeing 737". Traveller. Archived from the original on 9 February 2019. Retrieved 8 February 2019.
  202. Platt, Craig (20 October 2015). "Qantas retro jet; Second Boeing 737 to get retro livery paint job". Traveller. Archived from the original on 9 February 2019. Retrieved 8 February 2019.
  203. "QANTAS CELEBRATES 95 YEARS OF HISTORY AND INNOVATION UNVEILS "RETRO ROO II" LIVERY ON A B737" (Press release). Qantas. 16 November 2015. Archived from the original on 17 November 2015. Retrieved 16 November 2015.
  204. Platt, Craig (16 November 2015). "Qantas Retro Roo II unveiled: 1960s paint job for Boeing 737". Traveller. Archived from the original on 9 February 2019. Retrieved 8 February 2019.
  205. "Qantas reveals specially marked Optus 737". australianaviation.com.au. Aerospace Publications. 2 September 2011. Archived from the original on 5 April 2015. Retrieved 28 December 2013.
  206. Taylor, Ellis (24 September 2013). "Qantas takes delivery of their Boeing 767-300ER in 'Disney's Planes' Livery". Flightglobal. Singapore.
  207. "Qantas Unveils Boeing 747 With New Qantas Socceroos Livery" (Press release). Melbourne: Qantas. 22 October 2009. Archived from the original on 31 December 2013. Retrieved 28 December 2013.
  208. "Qantas unveil a new look Wallabies Boeing 737 as 100 Day Countdown to the Lions begins" (Press release). Australian Rugby Union. 25 February 2013. Archived from the original on 31 December 2013. Retrieved 28 December 2013.
  209. "Qantas Marks Tenth Anniversary of oneworld Alliance" (Press release). Sydney: Qantas. 27 February 2009. Archived from the original on 6 January 2014. Retrieved 5 January 2014.
  210. Sakelaris, Nicholas (29 September 2014). "D/FW to Sydney: Qantas introduces giant A380 for world's longest scheduled flight". Dallas Business Journal. Archived from the original on 1 October 2014. Retrieved 30 September 2014.
  211. Maxon, Terry (29 September 2014). "Qantas Airways parks its Airbus A380 at Dallas/Fort Worth International Airport". The Dallas Morning News Airline Biz Blog. Archived from the original on 2 October 2014. Retrieved 29 September 2014.
  212. 1 2 "Economy Class". Airreview. Archived from the original on 26 September 2011. Retrieved 17 January 2011.
  213. "First Class". Airreview. Archived from the original on 1 July 2012. Retrieved 17 July 2012.
  214. "Qantas Retires Oldest Boeing 747". The Australian Frequent Flyer. Archived from the original on 28 July 2020. Retrieved 5 July 2019.
  215. "Qantas A380. Enjoy the journey". Qantas.com.au. Archived from the original on 1 July 2011. Retrieved 8 July 2011.
  216. Flynn, David. "Qantas' first class facelift for the Airbus A380". Executive Traveller. Archived from the original on 29 April 2020. Retrieved 22 February 2020.
  217. "Lie-Flat Seats for Qantas A330 Business Class". Domestic Flight Australia.com. Archived from the original on 12 May 2014. Retrieved 4 March 2013.
  218. Drum, Bruce (21 October 2014). "QANTAS Airways unveils its new Airbus A330 Business Suite". World Airline News. Retrieved 11 December 2023.
  219. "TheDesignAir –QANTAS' A330 Business Class Seating Unveiled". TheDesignAir. 21 October 2014. Retrieved 11 December 2023.
  220. Flynn, David. "Review: Qantas Boeing 787–9 Dreamliner business class seat". Australian Business Traveller. Archived from the original on 29 August 2018. Retrieved 29 August 2018.
  221. "Qantas Finally Completes Airbus A330 Refurbishments". The Australian Frequent Flyer. Archived from the original on 6 August 2020. Retrieved 11 August 2019.
  222. "International Business Class". Airreview. Archived from the original on 28 December 2011. Retrieved 17 January 2012.
  223. Flynn, David. "Qantas to upgrade A380 business class seats to new Business Suites". Australian Business Traveller. Archived from the original on 29 August 2018. Retrieved 29 August 2018.
  224. "Qantas Business Class Lounges". Airreview. Archived from the original on 13 January 2012. Retrieved 17 January 2012.
  225. "Premium Economy Class". Airreview. Archived from the original on 1 July 2012. Retrieved 17 July 2012.
  226. "Qantas Premium Economy Meals". Airreview. Archived from the original on 15 July 2012. Retrieved 17 July 2012.
  227. 1 2 Flynn, David. "Qantas Airbus A380 upgrades: first refurb'd bird to fly in September". Australian Business Traveller. Archived from the original on 11 July 2019. Retrieved 11 July 2019.
  228. "A380 Seat Map". Airreview. Archived from the original on 14 January 2012. Retrieved 17 January 2012.
  229. "Qantas to go AVOD – FlyerTalk Forums". Flyertalk.com. 30 March 2000. Archived from the original on 28 September 2011. Retrieved 8 July 2011.
  230. "Oldest Qantas 747 retires to the desert – Australian Aviation". 31 July 2017. Archived from the original on 19 February 2018. Retrieved 19 February 2018.
  231. "Qantas B737-800 IFE details". Theqantassource.com. Archived from the original on 17 July 2011. Retrieved 8 July 2011.
  232. "Jet Connect Boeing 737–800 Fleet Information". The QANTAS Source. Archived from the original on 6 February 2011. Retrieved 8 July 2011.
  233. "New Airbus 330-200". Qantas.com.au. Archived from the original on 22 October 2011. Retrieved 8 July 2011.
  234. "Airbus A330-200 Fleet Information". The QANTAS Source. 23 November 2010. Archived from the original on 17 July 2011. Retrieved 8 July 2011.
  235. "Qantas in Flight Entertainment". Airreview. 17 January 2012. Archived from the original on 27 October 2011. Retrieved 17 January 2012.
  236. "QANTAS A330 INFLIGHT ENTERTAINMENT". Good Design Australia. 2015. Archived from the original on 1 October 2019. Retrieved 1 October 2019.
  237. Freed, Jamie (6 November 2014). "Qantas in-flight entertainment: New system for Airbus A330s". Traveller. Archived from the original on 1 October 2019. Retrieved 1 October 2019.
  238. "Qantas to trial in-flight mobile phone use". ABC News (Australia). 18 April 2007. Archived from the original on 3 April 2015. Retrieved 22 August 2013.
  239. Knox, David (24 July 2014). "Nine News grounded by Qantas". TV Tonight. Archived from the original on 13 January 2015. Retrieved 3 March 2015.
  240. Knox, David. "Qantas adds Paramount+". TV Tonight. Retrieved 18 August 2022.
  241. "Qantas switches on fast, free inflight wifi". Qantas Newsroom (Press release). 7 April 2017. Archived from the original on 21 December 2018. Retrieved 21 December 2018.
  242. Warne, Dan (24 July 2007). "Inflight internet lives again: Qantas introduces wireless broadband, laptop power in all classes". APCMag.com. Archived from the original on 7 August 2011. Retrieved 24 July 2007.
  243. Platt, Craig (4 December 2012). "Qantas scraps inflight wi-fi plans". traveller.com.au. Archived from the original on 21 December 2018. Retrieved 21 December 2018.
  244. "QANTAS The Australian Way". ACP Magazines. Archived from the original on 9 September 2012. Retrieved 5 September 2012.
  245. "Qantas moves in-flight mag from Bauer to Medium Rare". AdNews. Archived from the original on 5 March 2015. Retrieved 3 March 2015.
  246. 1 2 3 4 "All Qantas airport lounges". Qantas.com.au. Archived from the original on 8 October 2019. Retrieved 8 October 2019.
  247. "Qantas Club vs Domestic Business Lounge: what's the difference?". Point Hacks. Retrieved 7 August 2023.
  248. "Lounge Locations | Singapore Changi International Airport | International Business". Qantas.com.au. Archived from the original on 20 July 2013. Retrieved 3 July 2013.
  249. Chamberlin, Chris. "The Qantas Chairman's Lounge: for VIPs only". Point Hacks. Retrieved 7 August 2023.
  250. Gebicki, Michael (30 May 2021). "Qantas Chairman's Lounge: Inside the invite-only club that rejected Jacqui Lambie". The Sydney Morning Herald. Retrieved 7 August 2023.
  251. "Lounge Access". Qantas Club. Qantas. Archived from the original on 8 June 2007. Retrieved 22 June 2007.
  252. "Lounge Access". Qantas Club. Qantas. Archived from the original on 23 April 2007. Retrieved 17 May 2007.
  253. "Benefits". Qantas Club. Qantas. Archived from the original on 21 April 2007. Retrieved 17 May 2007.
  254. "Membership Types". Qantas Club. Qantas. Archived from the original on 9 May 2007. Retrieved 23 May 2007.
  255. "Qantas Frequent Flyer: Supplementary Information" (PDF). Archived (PDF) from the original on 17 March 2020. Retrieved 28 September 2018.
  256. "Fiction fights fact over the Qantas frequent flyer program". Crikey. 10 October 2007. Archived from the original on 28 September 2018. Retrieved 28 September 2018.
  257. "Cards". Earning Points. Qantas. Archived from the original on 10 May 2007. Retrieved 17 May 2007.
  258. "Status Privileges". Benefits & Privileges. Qantas. Archived from the original on 27 September 2013. Retrieved 22 September 2013.
  259. "Qantas 2000 Annual Report" (PDF). 2000. p. 2. Archived (PDF) from the original on 22 August 2017. Retrieved 28 September 2018.
  260. "Qantas Annual Report 2005" (PDF). Qantas Investor Centre. p. 12. Archived (PDF) from the original on 22 August 2017. Retrieved 28 September 2018.
  261. "Qantas Annual Review 2010" (PDF). Qantas Investor Centre. p. 35. Archived (PDF) from the original on 22 August 2017. Retrieved 28 September 2018.
  262. "Qantas Annual Review 2015" (PDF). Qantas Investor Centre. p. 22. Archived (PDF) from the original on 22 August 2017. Retrieved 28 September 2018.
  263. "FY18 highlights". Qantas Group. Archived from the original on 28 September 2018. Retrieved 28 September 2018.
  264. "Qantas frequent flyer program to be revamped". Australian Broadcasting Commission — The World Today. 25 May 2007. Archived from the original on 16 October 2007. Retrieved 24 September 2007.
  265. "ACCC finalises investigation of Qantas frequent flyer program". Australian Competition & Consumer Commission. 21 June 2004. Archived from the original on 20 September 2007. Retrieved 24 September 2007.
  266. "Qantas Program May Be Worth A$2 billion, Analyst Says". Bloomberg. 12 March 2008. Archived from the original on 28 July 2020. Retrieved 17 March 2008.
  267. "Qantas Frequent Flyer — now bigger and better" (Press release). Qantas. 1 July 2008. Archived from the original on 14 August 2008. Retrieved 1 July 2008.
  268. John, Danny (2 July 2008). "Qantas to raise $1b from sale of frequent flyer stake". Sydney Morning Herald. Archived from the original on 6 July 2008. Retrieved 14 July 2008.
  269. Zappone, Chris (24 September 2008). "Qantas delays frequent flyer float". Sydney Morning Herald. Archived from the original on 24 September 2008. Retrieved 24 September 2008.
  270. Kamenev, Marina (24 November 2010). "Qantas: Airline Safety's Golden Child No More?". Time. Archived from the original on 24 May 2015. Retrieved 24 May 2015.
  271. Palmer, Brian (1 November 2011). "Is Qantas The World's Safest Airline?". Slate. Archived from the original on 24 May 2015. Retrieved 24 May 2015.
  272. Thomas, Geoffrey (3 January 2019). "World's Safest Airlines named for 2019". Airline Ratings. Archived from the original on 13 October 2019. Retrieved 15 September 2019.
  273. "World's safest, and least safe, airlines for 2021 named". Traveller.com.au. 5 January 2021. Archived from the original on 24 June 2021. Retrieved 20 June 2021.
  274. Green, Eli. "Qantas regains top spot for safest airline in 2023".
  275. "Avro 691 Lancastrian 1 G-AGLX Indian Ocean". Aviation Safety Network. Flight Safety Foundation. Archived from the original on 5 August 2011. Retrieved 17 May 2018.
  276. "Accident Description". Aviation Safety Network. Archived from the original on 29 September 2007. Retrieved 14 February 2007.
  277. "Newspaper Article". Trove.nla.gov.au. 17 July 1951. Archived from the original on 28 July 2020. Retrieved 8 July 2011.
  278. "Pilot killed in Qantas crash". Canberra Times. p. 4. Archived from the original on 11 February 2018. Retrieved 11 February 2018.
  279. "Air crash in New Guinea". Cairns Post. 15 December 1951. p. 5. Archived from the original on 11 February 2018. Retrieved 11 February 2018.
  280. Job, Macarthur (23 September 1999). "Misadventure at Mauritius" (PDF). Flight Safety Australia (January–February 2000). Archived from the original (PDF) on 3 February 2007. Retrieved 17 December 2006.
  281. "Aviation Safety Investigation Report 199904538 – Boeing Co 747-438, VH-OJH". Australian Transport Safety Bureau, Department of Transport and Regional Services, Government of Australia. Retrieved 23 July 2007.
  282. "Qantas Boeing 747–400 depressurisation and diversion to Manila on 25 July 2008" (Press release). Australian Transport Safety Bureau. 28 July 2008. Archived from the original on 3 August 2008. Retrieved 28 July 2008.
  283. "2008/40 – Qantas Airbus Incident Media Conference" (Press release). Australian Transport Safety Bureau. 8 October 2008. Archived from the original on 17 June 2019. Retrieved 8 October 2008.
  284. "2008/43 – Qantas Airbus A330 accident Media Conference" (Press release). Australian Transport Safety Bureau. 14 October 2008. Archived from the original on 17 June 2019. Retrieved 14 October 2008.
  285. Carson, Vanda (20 June 2013). "Qantas attendants sue over explosion". The Daily Telegraph. Sydney. Archived from the original on 28 July 2020. Retrieved 9 February 2015.
  286. "Qantas grounds A380s after engine incident". Australian Broadcasting Corporation. 4 November 2010. Archived from the original on 3 July 2013. "Qantas grounds A380s after engine failure". ABC News. 4 November 2010. Archived from the original on 8 February 2015. Retrieved 8 February 2015.{{cite news}}: CS1 maint: bot: original URL status unknown (link)
  287. O'Sullivan, Matt (4 November 2010). "Qantas jet engine fails: witnesses tell of hearing explosion". The Age. Melbourne. Archived from the original on 7 November 2010. Retrieved 4 November 2010.
  288. Young, Barry. The Qantas Extortion Case. Sydney: Qantas Public Affairs Department.
  289. Macey, Richard (25 May 2002). "'Mr Brown' and riddle of the man who just vanished". Sydney Morning Herald. Archived from the original on 16 October 2007. Retrieved 17 December 2006.
  290. "Call Me Mr. Brown (1986)". Produced by The Kino Film Co. Ltd., and only released on VHS by The Home Cimema Group (find it on Youtube). January 1986. Archived from the original on 9 June 2019. Retrieved 9 June 2019.
  291. Jennifer Muldoon & Melissa Jones. Extortion Attempt Qantas Airways (PDF). Crime Against Business, convened by the Australian Institute of Criminology, Melbourne, 18–19 June 1998. Archived from the original (PDF) on 12 February 2014. Retrieved 22 August 2015.
  292. Thomson, Ainsley (29 November 2005). "Ban on men sitting next to children". The New Zealand Herald. Archived from the original on 7 July 2012. Retrieved 8 July 2011.
  293. "Qantas ban on men 'discriminatory'". News Limited. Archived from the original on 1 May 2008.
  294. 7:30 Report. "Sex discrimination controversy". ABC TV. Archived from the original on 16 October 2007. Retrieved 27 May 2007.{{cite news}}: CS1 maint: numeric names: authors list (link)
  295. BBC News: BA changes child seating policy following court case Archived 7 February 2017 at the Wayback Machine, 23 August 2010. Retrieved 15 August 2012
  296. 1 2 The Age: Nurse 'humiliated' by Qantas policy Archived 15 August 2012 at the Wayback Machine, 13 August 2012. Retrieved 15 August 2012
  297. Freight Transport (14 January 2011). "Qantas settles US class action lawsuit". EyeforTransport. Archived from the original on 17 January 2011. Retrieved 15 August 2012.
  298. "CBC News Regulators fine Qantas in Cargo Price-Fixing Cartel". Canadian Broadcasting Corporation. 7 July 2009. Archived from the original on 19 July 2009. Retrieved 8 July 2011.
  299. Matt O'Sullivan (18 March 2011). "Qantas to pay $4.8m price fixing fine". The Sydney Morning Herald. Archived from the original on 22 September 2011. Retrieved 15 August 2012.
  300. Kim Landers (29 July 2008). "Former Qantas executive jailed over price-fixing". Abc.net.au. Archived from the original on 7 December 2013. Retrieved 15 August 2012.
  301. "Former Qantas Executive to Plead Guilty to DOJ Price-Fixing Charges". Amlawdaily.typepad.com. 12 May 2008. Archived from the original on 2 June 2012. Retrieved 15 August 2012.
  302. "Qantas fined $20m for price fixing". ABC News. 28 October 2008. Archived from the original on 12 October 2019. Retrieved 30 December 2018.
  303. "Qantas cops fine for price fixing". The Sydney Morning Herald. Fairfax Media. 11 December 2008. Archived from the original on 30 December 2018. Retrieved 30 December 2018.
  304. Brown, Rachael (10 November 2010). "Qantas hit with $12m cartel fine". ABC News. Archived from the original on 21 October 2018. Retrieved 30 December 2018.
  305. Australian Federal Police (10 November 2010). "Qantas one of 11 airlines fined $1.1 billion for rigging cargo prices". The Australian. News Corp Australia. Archived from the original on 13 May 2017. Retrieved 30 December 2018.
  306. Australian Federal Police (12 May 2011). "Qantas fined $5m for price-fixing". ABC News. Archived from the original on 2 November 2017. Retrieved 30 December 2018.
  307. Govindasamy, Siva (29 October 2011). "Qantas suspends operations after locking out striking employees". Singapore: Flightglobal. Archived from the original on 28 January 2013.
  308. 1 2 Lauder, Simon (31 October 2011). "Qantas to fly again after Fair Work terminates dispute". ABC News. Archived from the original on 29 December 2012.
  309. "Qantas grounds fleet over labor dispute". CNN. 29 October 2011. Archived from the original on 13 November 2013.
  310. "TWU wins landmark outsourcing case against Qantas". Australian Aviation. 30 July 2021. Retrieved 7 September 2023.
  311. "High Court to hear battle between Qantas and Transport Workers' Union over ground crew outsourcing". ABC.net.au. 9 May 2023. Retrieved 7 September 2023.
  312. "Qantas last ditch high court outsourcing appeal begins today". Australian Aviation. 9 May 2023. Retrieved 7 September 2023.
  313. "Qantas loses High Court appeal over sacking of 1,700 baggage handlers and cleaners during COVID-19 pandemic". ABC.net.au. 13 September 2023. Retrieved 13 September 2023.
  314. McVeigh, Journalist Sarah (5 September 2016). "Protesting uni student who held up flight told to pay Qantas $3,430". Australian Broadcasting Corporation. Archived from the original on 10 November 2016. Retrieved 2 August 2018.
  315. Davey, Melissa (1 September 2016). "Woman who protested against asylum seeker's deportation on Qantas flight to plead not guilty". the Guardian. Archived from the original on 3 August 2018. Retrieved 27 January 2019.
  316. "Qantas Bans Second Passenger Over Tarmac Tamil Protest – New Matilda". 3 March 2015. Archived from the original on 3 August 2018. Retrieved 2 August 2018.
  317. "An Australian Protester on a Plane Stopped an Asylum Seeker from Being Potentially Deported". 3 February 2015. Archived from the original on 3 August 2018. Retrieved 2 August 2018.
  318. "Jasmine Pilbrow, Qantas and the cost of justice – Salvos Warcry Magazine". Salvos Warcry Magazine. Archived from the original on 3 August 2018. Retrieved 2 August 2018.
  319. "Qantas bans student who stood up for what she believed in". Stuff. 6 March 2015. Archived from the original on 7 September 2018. Retrieved 30 August 2018.
  320. Milman, Oliver; Doherty, Ben (10 March 2015). "Protest at Melbourne airport stops forced transfer of Tamil asylum seeker". the Guardian. Archived from the original on 4 August 2018. Retrieved 27 January 2019.
  321. "No deportation. Free Saeed from Villawood Detention Centre! – Socialist Alliance". socialist-alliance.org. 31 March 2017. Archived from the original on 3 August 2018. Retrieved 2 August 2018.
  322. Le, Jacqueline (25 June 2018). "Fed court stops Tamil family deportation". Manning River Times. Australian Community Media. Archived from the original on 3 August 2018. Retrieved 2 August 2018.
  323. "Call to airlines to keep Qld family in Aus". SBS News. SBS. 24 June 2018. Archived from the original on 3 August 2018. Retrieved 2 August 2018.
  324. Doherty, Ben (8 August 2018). "Qantas and Virgin pressured to refuse to take part in removal of asylum seekers". the Guardian. Archived from the original on 15 February 2019. Retrieved 27 January 2019.
  325. "Perth Airport fee battle with Qantas finally resolved in court". AFR. 18 February 2022. Retrieved 23 August 2023.
  326. "Qantas and Perth Airport both claim victory in fees row". Australian Aviation. 21 February 2022. Retrieved 23 August 2023.
  327. "Qantas, Perth Airport break bread and resolve fees dispute". Sydney Morning Herald. 15 May 2020. Retrieved 23 August 2023.
  328. "Qantas accused of 'dawdling' over plans to relocate operations to Terminal 1 at Perth Airport". ABC News. 27 March 2023. Retrieved 16 June 2023.
  329. "Qantas stalls on shift to Perth's Airport Central". AFR. 5 April 2023. Retrieved 16 June 2023.
  330. "Qantas to finally move to main Perth Airport hub". WA Today. 17 October 2023. Retrieved 17 October 2023.
  331. Yang, Samuel (11 April 2022). "ACCC investigates allegation Qantas's flight credit policy 'unfair and unworkable'". ABC.net.au. Retrieved 22 August 2023.
  332. "Qantas faces class action lawsuit for not refunding tickets for COVID cancelled flights". ABC.net.au. 21 August 2023. Retrieved 22 August 2023.
  333. "Qantas accused of 'misleading the Australian public' after confirming $100 million worth of flight credits owed to Jetstar customers". ABC.net.au. 28 August 2023. Retrieved 28 August 2023.
  334. 1 2 3 "Qantas to remove expiry date on travel credits after public backlash, while ACCC accuses airline of selling tickets to cancelled flights". ABC.net.au. 31 August 2023. Retrieved 31 August 2023.
  335. Long, Stephen (5 September 2022). "Flight Risk: The inside story of the chaos at Qantas". Four Corners. 44 minutes in. ABC News. Retrieved 19 June 2023.
  336. McGuire, Amelia (8 March 2023). "Qantas complaints rise by 70 per cent, as ACCC calls on carriers to reduce fares". The Age. Retrieved 8 March 2023.
  337. "ACCC takes court action alleging Qantas advertised flights it had already cancelled". ACCC.gov.au. 31 August 2023. Retrieved 31 August 2023.
  338. "Sydney Airport, Qantas First Lounge". Furrer S.p.a. Retrieved 24 October 2022.
  339. "Hall of Fame". Queensland Business Leaders Hall of Fame. State Library of Queensland. Archived from the original on 23 October 2018. Retrieved 23 October 2018.
  340. "Qantas A380 First suite wins design award". Australian Aviation. Retrieved 15 November 2022.
  341. "Qantas Singapore Lounge | International Design Awards™ Winners". www.idesignawards.com. Retrieved 24 October 2022.
  342. Balarinji (16 September 2019). "Emily Kame Kngwarreye Dreamliner wins Gold in Sydney Design Awards". balarinji. Retrieved 24 October 2022.
  343. Varley, Len (24 September 2022). "Qantas Named Best Airline in Australia/Pacific 2022 – Skytrax". AviationSource. Retrieved 24 October 2022.
  344. "Qantas Campus Signage | Best Awards". bestawards.co.nz. Retrieved 24 October 2022.
  345. "Qantas – 2022 Shonky Awards". CHOICE. 3 November 2022. Retrieved 6 September 2023.

Further reading

This article is issued from Wikipedia. The text is licensed under Creative Commons - Attribution - Sharealike. Additional terms may apply for the media files.